Cancellation Rate %
https://www.grab.com/my/blog/driver/cancellation-rate/

What the ....!!!  This Grab really crap to the MAX!!!  Very detailed explanation about how to count cancellation rates, clearly stated 5 mins waiting time for GC, 3 mins for GS & MS, said pax cancellations are taken into account if any evidence or reports even though dax showed 0%, examples of genuine cancellations, 4-step actions until ban (soft warn, warn, suspend/reeducation, ban!)

I wish Grab can consider this

Disable driver rating for trip lesser than rm6 or 7 or so. With promo code as well.

Basically those who use promo code with trip fare less than rm5 are the one often make my day miserable.

Yest. Rm3 prmo trip. Want me to come wait athe lobby. Guard dont allow. Eh come on. Distant from block to guardhouse only like 10 steps? Somemore i waited for 8 minutes before finally hit cancel button.

Now good customer are more less and less, most of the time those who lazy walk to guard house or want u to put red carpet for welcome him usually are youngest, sometime I felt that Indonesia maide are more friendly to our so call high educatwd Malaysian youngest

Malaysians are ugly as fuck. Expect 10 star car service but pukimak perangai. Rating dropped some more just because they put wrong pick up point and expect me to drive into the mall to pick them up with red carpet and Cinderella shoes with it.

Car also expected to be washed and cleaned every 30 minutes it seems. If not terus kena flagged as dirty. Grab management, customers are paying for their fares, it's fully understood. But its the drivers that drives your bloody income.

So much for inflight advertising but not much to pay incentives.

I dont even got chance to get soft warn or warn.  Straight away suspended

2.2.k was 2 weeks ago.  Now, I got kicked out already.

5.7 driver Cancellation.

Feel bad for this driver today at paradigm mall.. Went lunch with Senior Managers.. 4 pax booked grab rm4 going time.  Ok. La.  Coming back time my SM chinese lady booked grab while still eating. Kononnye they late arrive 1. Ok..  Driver arrive waited about 5-7 minutes nice of him malay guy myvi car.  But this time was 5 of us. I told her grab will not accept as i know i am a driver too.  She said dont inform him.  Went to the car..  Told him 5 pax he said sorry can not mam.  True enough he have the right to reject.  He explained and finally 1 person agree to walk. Arrived at destination..  The first thing she did 'i need to rate him' i told her its not his fault.  Finally she only gave him 2 star! What the hell.  What was the drivers fault?

yeah I agree with you, and yet grab want to punish us for these PAX cancellations, sigh.

Anyway just some of the things you can try to lower these:-
1) turn to unavailable during pick up to avoid b2b

2) after accept and got the arrival time from waze, send a chat msg to passenger to inform how many minutes more you will reach. My SOP, if >10 minutes then i will mark up to 20 minutes hoping the passenger to cancel himself, if <10 minutes then mark down to 5 minutes hehehe.

3) If the rider is still contactable but insist to cancel, ask him to cancel and emphasize cancellation is free for grab, dont worry blah blah.

4) If the rider still insist to ask you to cancel and your CR is critical, you just press pick up then call CS and cook some story like rider already masuk kereta but XYZ story, let them cancel from their side. Don't do this too often though.

5) This last one is quite "evil", use sparingly only when you are desperate. If the rider is not contactable(phone off & no double tick for chat msg) and it is RM3 short trip not using grabpay, just press pick up then drive for 500m and drop off.

today i picked up a grabsahre rider from subang parade going to a shop in usj9, but the address in grab app showed it was in usj 21... and the navi pin was located in usj 3. I asked the rider before turning in to usj 3, if the location was correct as i notice the difference.... then she called the shop to find that it was located in usj 9. luckily the trip did not match any 2nd rider and i drove her to usj 9.
If it happened with uber, I would ask her to change the destination, but for grab what should we do if it's that unlucky to macth a second rider?

High passenger cancellations. KL was my playground.  I live in Ampang, where else could I go?  Jam but good incentive due to the amount of short trips.  60 hours, 220 trips a week was too easy to achieve, even tho jam.  So it was like average 3.7 trips/hour. The last week of Ramadhan 2017, I did 300 trips in 75 hours.  Ever since they changed the incentive scheme to 4 trips/hour, I hardly considered taking double digit trips unless it was supper surge. Sometimes, RM8 also I ignored.  mostly RM7 and below.  But still, I never missed my 85% AR.  Of course, the high passenger cancellations contributed to the AR.  10 months driving, I completed almost 7000 trips.  Over 1000 trips cancelled by passengers.

10 months, my total incentive payout is in excess of RM40k.  Within that 10 months, I had like 30 days off, holiday, balik kampung, work outstation.  I have a fulltime job tho.  So, I'm glad, I made the best out of the 10 months.  I saw this coming.  When I first started, I also asked alot of riders which were fresh graduates to take this opportunity to build up their financial savings.  But now, things have changed.  When incentive was good, there were a lot of drivers in KL, you won't get b2b booking with 20-30 minutes waiting time.  E.g. dropping off at beach club, get b2b from pavilion, at 6.30pm on a weekday.  These days, u will get alot of this so becareful, turn off the b2b until u really really almost drop off.  The reduction in incentive and the removal of busy areas have sent false signal to alot of drivers.  They avoided KL, thinking that they can't make money out of it.  But drivers like me, without much choice, still had to drive in KL and I benefited from it.  Even if I want to run away back home to Ampang, people in Ampang still want to go to KL. Hahaha!  This is the trend,  people in Ampang go to KLCC & Pavilion.  People in Pandan & Maluri go to Berjaya Times Square.  And these are all single digit trips.  It was just too easy.   

But sadly, these days, passenger cancelled, driver also kena and and I am very sure it's more about grab trying to kick out all the heavy incentive drivers.  Instead of putting a ban on me, it could've been sweet if they told me, "thank you for your service, it's time for the new blood to take over, we cannot afford you anymore."

why you said so to get ban sooner or later if to call cs to make remarks?
this morning i just called cs to let them know the riders (5 primary school students) wanted to get in my car but i only allowed 4 of them. I told the cs that they might give me lower rate. cs told me that she would put the remarks there and if indeed they give me 1 star, they would adjust the rating higher.

Incentive masuk. .see the amount also I want to cry already. Time to look for a full time job. Fed up with reduced incentive, bossy passenger who treat us like their amat, and crapcar who dun appreciate their drivers.

Btw I have 1 question, if passenger set multiple drop off location in the same trip, will it be counted 1 or 2 trips?

I am sure I am not alone.

Got once pick up 5 riders for myr 6 fare, 5 college student board, then fine... Mid way to destination, ask turn into housing area drop off one of them then proceed to final destination, this happen 6 months ago way before multi stop....

For 6 fare and 5 of them still multi stop.... Obviously educate them of exploiting the system....

Then drop off bang the door, of course call cs make remarks..

Next day, got call from cs said warning for suspend the account. Reason that is in no way driver are allow to educate the rider..

Then onn, will not accept any rider more than 3 ppl, and will reject any multi stop.

But now doesn't matter as not interested doing grab, if want to continue drive... choose uber

Thanks for your answer

got a few question still , I thought you were making around 2k per week = after expenses your net income should be around 5k per month , so driving for 9 month would be rm45k to rm50k

if even with such high incentive driver still can't make over 5k , then how about without incentive??

Now they said incentive over RM500 = increase ban %??

If make rm500 a week = just rm2000 a month????????? 

I just have a question as i plan to invest a car to full time either uber/grab

How much i can earn a month after expenses ( exclude car loan )

if i drive example 6am to 10am then at maybe 2 hour at afternoon then 6pm to 10pm

Average or Min. how much i can earn , appreciate realistic answer since i am going to investing money into it .

I have stop educating rider in second week me driving grab itself (in last dec)..  I told my rider once to key in the apartment name next time rather than jst follwing the location given as sometimes its not accurate. It jst blindly show jln name which leads to housing area.  I thought its for her benefits..  And she said..
'App u all yg bodoh..'  and I learned my lesson.

This time comes with BM version.  Hope they won't remove the link after I post.
https://www.grab.com/my/blog/driver/cancellation-rate/

You are unable to get to the pickup within estimated time shown on app (e.g., stuck in traffic for too long)

If you’ve received the first warning SMS, do not fret, you can still improve your CR%. There are three stages before a Grabber is banned:

1. Soft warn

2. Warn

3. Suspend & Re-education

4. Banned

Ya I noticed this also for recently fares, all become very low.
And always when I drove after 8PM, all fares super low. RM3-7 only.
At Jln Alor and bukit bintang area past 3 days around 8pm - 10pm, and all fares only RM3-4 with quite a distances + jam.

Low incentives to cover and low fares, ended up i straight offline, super loss.

Agree,

Bukit jelutong to Bangladesh embassy 37km on rm32 wtf? That's grabcar fare

Guys, is that mean without incentives and hour block is not worth to do grab? My city is new to grab, don't have ambassador and that hour block guarantee. I start grab last Friday. Today, after i calculate Total Fares - 25% Comission - Petrol, i only left RM82. Average 1 day only RM10+. Can't even get RM500 per month if continue like this. (I usually start from 11am to 11pm)

grabchat? how?

Good to see the cancellation FAQ post. Multistop ride max 3mins waiting time, true?

Today fc king annoying get African students. Set multiple drop off. Go shoplot then round trip back to house. I have bad feeling, but accepted coz of AR.

I tell them 6mins max my waiting time. I already know what they going to do as they ask me stop in front 99mart and later pizzahut.That time one of the bitches start show black face n slam my car door. Her face already damn black show blackface summore. Sorry if I sound racist here.

Then 6mins is up. Of coz no show. One of the gang is nice enough to come back before time up and go look for her Fren, even she is embarrassed. I wait for another 7mins. Later they came back and say they ordered pizza and need another 15mins. I say no and straight press drop off. Cheapstake enough for them to pay less than half of the fare saying not enough money. I damn dulan just drive off. What the fk? I just reported to grab by email and this is my first report.

If I getting banned or suspended be coz of this, I will keep you guys posted and quit grab on the spot. N Good luck to new comers.

I am from Sarawak. 

Do GrabCar got Guidance on their customer apps?

They should add a guideline on the apps , so that customer can refer to about the drive they choosen

Example

GrabCar(Economy) - Max 4 passenger

Multiple Stop - 3min max waiting time

Rideshare - 2 passenger max

etc

Or that once a new customer registered , they should read all the rule on different drive. ( in apps )

Same here..  3 hours 12pm to 3pm.  Driving for free almost no money receive. Today drive total 17 trips cash in hand rm70+ (12pm to 7pm). All pay either rm1,  rm2 or none..  Rasa macam rapid bus pulak. By the time i get the cash in acct will be next week. Diet la weekend.

Find a job that is flexible.

I was a full time optician for 10 years . I stopped  this year not because the pay was bad but I didn't have time for my young family.

12 hours a day,5 days a week, no rest days on weekends. I only see my children at night when they are sleeping after I get back from work around 11pm.

That is not a healthy way to raise up children.

Decided to do grab while waiting for any shops that will call me when they needed a locum optician.

1 month I was doing grab full time since no shop were calling me. 2nd month I got like 6 days of locum and the rest were grab.

3rd month I am booked 15 days. The rest is grab.

I'm getting paid around 150-180 per day depending on shop location.

In actually getting paid more than when I am working full time. Add the income from grab it is OK.

The moral of my long winding post is

Have a life target and a plan to reach those targets.

Make the targets realistic

Stick to your plan but know when to accept that your plan simply can't work

Your never to old to try something new if your old plan fails. I'm 37 this year.

Be flexible on your plans to accommodate unforseen events and circumstances

TRUE THATTT!

already offline just want to check about the JustGrab, then suddenly ping coming 

Wtf is just grab?