my case,
Me: Hi Mr XXX, i have reach your loaction. Where are u now?
Rider : Grab? What is Grab?....oohhhh itu teksi ar, u sudah sampai ka? Mana? Tak nampak you pun?
Me : Boss, sudah sampai la depan kedai XXX.
Rider : U tunggu dulu ar.......
The call rider 3 times no answer. Then he call me back
Rider : U call ini no 01X-XXXXXXX, dia mau naik.
Then call 2nd rider, no pick up. Can the pukXmak who make the booking, no answer. Wait another 5 minutes, he call back,
Rider: Apamacam, sudah naik ka.
Me: U punya kawan no answer call. Cakap mau datang, sampai bila mau datang?
Rider : U bagi 2 minit lagi, dia on the way.
Me: OK, 2 minit lagi, suruh dia cepat2 datang.
After 2 minutes, still no coming......finally bye2 to the rider.
Yes, i get cancellation rate immediate up to 5.XX%, call CS to explain. CS, blax3...we will investigate, come back to you...blax3