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 GrabCar Discussion V2, Info and FAQ

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telement
post Jan 30 2017, 10:28 AM

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QUOTE(technosakai @ Jan 30 2017, 10:18 AM)
AR very high?
I cant affird to reject
Bro I thought someone said after Sunday the AR will be reset to 0%?
So today Monday should be reset to 0 right?
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Go to your app now. Then go job history, click refresh. Then go back to the app main page. You will see all reset already. But your DR will remain.

QUOTE(ekudz @ Jan 30 2017, 10:25 AM)
2 days already .. i will received ping from far away .. need to pickup rider from 5-6km distance show in waze .. i know grab will calculate by radius .. so in radius maybe the system detect i only 1km away but due to road/jem the distance is more than that ..

example .. im in pelangi damansara apt but got ping at 1utama .. its whole different area .. and i need to cross using long road and took around 10minutes just to get there ..
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Not enough drivers around. That's why..


This post has been edited by telement: Jan 30 2017, 10:36 AM
telement
post Jan 30 2017, 08:15 PM

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QUOTE(skoopy @ Jan 30 2017, 01:26 PM)
i think taxi drivers are the culprit in fake booking. 3 times kena this week. rider no show. i think all drivers must not keep on silent on this. we must report all the fake riders
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Yup, I report every no show. I kena also last week.

And I report those make me wait long time too. Usually I will cancel them and report to CS. And CS told me something..they said everytime these "foreigners" kena complain by us, they will call them to educate them. And by the 8th time kena complain by drivers, GC will suspend their rider acct.

So fellow grabbers, please call CS for every no show and those made you wait long time. Let's get rid of these riders..


telement
post Jan 30 2017, 10:09 PM

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QUOTE(destiny6 @ Jan 30 2017, 08:41 PM)
Always do that....More than 5mins waiting time complaint make them fed up....
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There is a video to educate drivers. But there's no video for riders. Alot of riders still dunno that grabcar is max 4 persons. Alot riders still dunno there's this thing called 6 seater. And with grabshare coming, I bet alot of them will not know it's max 2 persons only.

Grabcar should do a video to educate the riders also. Make them watch the video and take a questionnaire. Upon completion, give the riders a promo code lor. Maybe rm8 off. I'm sure many riders will watch and take the questionnaire if there is benefits for them.

The video must include Don't make your drivers wait...!
And don't eat in the car. Don't slam the doors. Have small change ready. No pit stops - or driver can charge you additional. Toll is paid by riders, not drivers. Please always key in pickup point (using the auto one is not accurate).

If riders are more educated, then our work as drivers also smoother. We won't be wasting time waiting for them to come down from their condos, we won't be wasting time looking for the actual pickup point, lesser pitstops, lesser problems and all these will make us more efficient.


telement
post Jan 30 2017, 10:55 PM

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By the way, alot riders are complaining about b2b. They say how can we accept a request when we haven't drop our rider? B2b rider have to wait long time.

This b2b will only teach rider to order much much earlier cos they know have to wait long time. Sigh..


telement
post Jan 31 2017, 09:11 PM

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QUOTE(chianpy @ Jan 31 2017, 08:21 PM)
Petrol RON95 increase to RM2.30/litre. Its harder to make or see money. If GRAB not revising the incentive structure and per km par value, its gonna affect lots of Grabbers. Only benefits the society. Contribution to the society. I'm gonna take a rest for a while...........what do you think?
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Our cost too high already. Not making money. Need more MP hour blocks baru berbaloi...


telement
post Jan 31 2017, 10:33 PM

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QUOTE(chianpy @ Jan 31 2017, 10:27 PM)
For real RM0.80 per KM instead of RM1.00 at this adverse moment??
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It's gonna be higher fare due to high demand.


telement
post Feb 1 2017, 07:53 AM

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QUOTE(starex80 @ Feb 1 2017, 07:42 AM)
really can be so conincident pickup same rider about same time...
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If you camp at the same place at the same time everyday, chances of getting the same rider with same route (same pickup point and destination) in the same week is there.

So be smart lor. And if really get same rider with same route in the same week, then apologize and cancel it. Tell them GC might think it's gaming.

I have driven for 3 months now - same rider I kena twice. But never same route and in the same week before.
telement
post Feb 1 2017, 11:58 AM

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QUOTE(adele123 @ Feb 1 2017, 11:25 AM)
I requested grab car 6 seater for klia, pick up is 345am... one week in advance.

so fast got driver accept the job. drivers won't ffk me hor?
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They can cancel anytime...

telement
post Feb 1 2017, 12:32 PM

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QUOTE(adele123 @ Feb 1 2017, 12:19 PM)
Ok la, i ask whoever come also can cancel on me. but will affect your AR or something right... so got incentive not to simply cancel. Plus then later I will complaint like nobody business if last minute cancel. cancel earlier ok la. I will have backup plan.

Thanks.
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6 seater don't have AR or CR to worry about. It's different from Grabcar.

You have driver contact number, just call 24hours earlier to confirm la...

telement
post Feb 1 2017, 08:24 PM

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QUOTE(nicnyx @ Feb 1 2017, 05:43 PM)
Evening. So I went to grab HQ, and their policy is can't fetch same customer. Perma ban, nothing they can do.
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Wtf.

How many times you picked up the same rider in a week? More than 2 times?

What's your DR? Very low kah?


telement
post Feb 2 2017, 07:30 AM

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QUOTE(nicnyx @ Feb 2 2017, 04:58 AM)
Just try to avoid same customer if possible, I heard from GC staff stating many that got ban because of picking up same customer. They DO stated in their training session at HQ (not sure with online / T&C). I forfeited my incentive + grabpay about RM600+

I think everyday got over 100 ppl visit their HQ, many signing up for GC. They won't think twice before ban you. Their policy is always customer first.

Anyway, drive safe & earn more from incentive smile.gif
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Sorry to hear about that. But thanks for letting us know. If u like driving, try Uber lor.. Drive only when there's boost or surge.


telement
post Feb 4 2017, 09:25 AM

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QUOTE(doraemonkiller @ Feb 4 2017, 12:59 AM)
yesterday 6pm-7pm system got problem. Drivers cannot get customer and passenger unable to get driver.
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5pm and 6pm hour blocks...1 trip only. Sigh. Wasted my time and fuel sad.gif

telement
post Feb 5 2017, 03:49 PM

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QUOTE(technosakai @ Feb 5 2017, 03:08 PM)
guys.. this week I've only did 24 trips.
but then I meet all the requirement of grab pro
AR 96.2
Rating 4.93
CR 4.00
so I still can get incentives right?
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What about your busy area? Must be above 50%...

telement
post Feb 6 2017, 06:04 PM

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QUOTE(destiny6 @ Feb 6 2017, 05:55 PM)
so little MP and KLIA also potong already....

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All money go Indonesia already...

http://www.businessnewsasia.com/2017020552...ment-indonesia/


telement
post Feb 7 2017, 10:40 AM

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QUOTE(jasonkhoo87 @ Feb 7 2017, 09:51 AM)
Want to ask,  I still confuse how the hourly guarantee work.

Yesterday I drive every request is rm5. I am grabcar penang driver.  And yesterday my driving mostly in P time.

Distance is approx 5km. Very hard to earn if only receive rm5 request.
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Go back to your job history and see the time of the jobs.

Example, you drove at 1pm hour block. You got 3 jobs (example: 1:10pm, 1:30pm and 1:45pm) - for 3 trips during P hour block in penang is RM31.
So,you take RM31 minus RM15(each of your job was RM5 right?) = RM16 is your incentive which Grab will top up to your credit wallet today (tuesday).

My advice is better do only JP, MP, UP and maybe some HP.
Imagine you do 3 trips during JP hour - RM52.
RM52 minus RM15 (lets say each trip is still RM5) = RM37 is your incentive.

Btw, the RM37 is belum tolak Grab's 20% commission ya. So, if you tolak is RM29.6




telement
post Feb 7 2017, 02:37 PM

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QUOTE(jasonkhoo87 @ Feb 7 2017, 12:05 PM)
The incentive credit clear up my mind.  I check it today and try calculate.

So, that mean,  max 1 hour block do 3 trips should be enough already to earn max incentive right?

Another question, if I drove 8 to 9 with 3 trips,  and then offline 9 to 10. I still get 8 to 9 incentive?

I am new and do this as part time.
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Yes, do 3 trips enough in an hour. 4th trip, you rugi jor.
If you are driving your 2nd trip at 8:20pm and its short trip...start drive slow slow lor. Use the traffic light.
Also, always start online 1 minute after the hour. Example: 8:01pm, 9:01pm... so you dont get job from previous hour (example 7:59pm job)

Your 2nd question. Answer is Yes.
So, choose the blocks you want to work. My advice: choose JP, MP, UP and some HP lor



telement
post Feb 7 2017, 02:53 PM

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QUOTE(jasonkhoo87 @ Feb 7 2017, 02:42 PM)
I see.  Understood.
1 more question.  For 1 block.  Example 8 am.  I take rider. Then until 8.30am 3 trips settle.  Can I turn accept job off but still open the app while waiting until 9am?
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If Penang no jam, don't drive so fast la..
Max you want is 3 trips in that 59mins.

And like someone already commented, if you offline half an hour earlier, then you only get half incentive.
If you offline 15 mins earlier, than its 45 divide 60 x your hour block incentive..

But let's say you finished 3 trips and it's 8:55pm...5 mins left, then I will advise you to just off it la... Wait till 9:01pm, then start again..

telement
post Feb 7 2017, 06:34 PM

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QUOTE(starex80 @ Feb 7 2017, 05:58 PM)
Has the incentive in?
I got top up of rm15 only. don't know why so little.
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No, not yet...

telement
post Feb 8 2017, 08:05 AM

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QUOTE(starex80 @ Feb 7 2017, 10:50 PM)
incentive in, less than expected. xian
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You ter-wrong count, is it?

QUOTE(technosakai @ Feb 8 2017, 08:04 AM)
24 trips last week and my incentive is only 84??!!
Fuuuuuu
All my Mp,Up,HP whatever p feel like so doamn wasted.
Im only doing part time but how do people do part time like this if the incentive is so bloody low? Even petrol money also around the amount of my incentive dy
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Only 24 trips? Lai, pm me...I count for you...
I think you wrong count la..


This post has been edited by telement: Feb 8 2017, 08:07 AM
telement
post Feb 8 2017, 08:09 AM

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QUOTE(technosakai @ Feb 8 2017, 08:07 AM)
Clunt every trip by ourselves?
So many to count
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Must count. If not, how you know it's correct leh?
How many trips you did last week?


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