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Nov 19 2016, 05:36 PM
QUOTE(Brotherjoe @ Nov 19 2016, 04:27 PM)
My parcel is missing, what should I do?
Here is the story.
On 16th, I waited at home and poslaju didn't came so I called poslaju hotline on 17th to check on the status and requested it to be redelivered on Friday. But on Friday they didn't turn up. I called them this morning again and they said item should be at the poslaju warehouse and I can collect it over the counter. So I went there and waited 30 minutes, they were midway updating the inventory and asked me to come back later. After lunch which is 2hours later, I went back and they told me they couldn't find it. They ask me to go back and will call when they found it. What should I do now?
Btw, I kepoh kepoh looked at their monitor, the reason given for the two Unsuccessful delivery were "Hujan lebat".
[attachmentid=8071583]
Dont trouble yourself with poslaju.Here is the story.
On 16th, I waited at home and poslaju didn't came so I called poslaju hotline on 17th to check on the status and requested it to be redelivered on Friday. But on Friday they didn't turn up. I called them this morning again and they said item should be at the poslaju warehouse and I can collect it over the counter. So I went there and waited 30 minutes, they were midway updating the inventory and asked me to come back later. After lunch which is 2hours later, I went back and they told me they couldn't find it. They ask me to go back and will call when they found it. What should I do now?
Btw, I kepoh kepoh looked at their monitor, the reason given for the two Unsuccessful delivery were "Hujan lebat".
[attachmentid=8071583]
Just make a complaint to lazada that parcel never arrive. Let lazada sort it out with poslaju.
Later lazada will give you option either refund or replacement.
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