Hi All,
Below is my nightmare with KGC last friday. Any feedback for my next course of action is appreciated.

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From: Raja Ahmad Shukri Bin. Raja Lope Ahmad
Sent: Monday, 22 June, 2020 9:07 PM
To: zhafri@naza.com.my
Subject: FW: [ Ticket: 113179 ] KIA Grand Carnival year 2020(VDP3460)- Breakdown

Dear Sir,
Email thread below is self-explanatory.
Appreciate if you could delegate someone to update/advise me accordingly.

Regards
R.A.Shukri @012 9013500

From: Raja Ahmad Shukri Bin. Raja Lope Ahmad
Sent: Friday, 19 June, 2020 7:09 PM
To: csd@naza.com.my
Subject: RE: [ Ticket: 113179 ] KIA Grand Carnival year 2020(VDP3460)- Breakdown

Dear CSD,
Wang Loo KIA has informed me that they have detected severe engine problem is the cause of the problem.
Wang Loo advised to bring back the car to KL for new engine replacement or major repair, so it can be urgently monitored/followed up by NAZA KIA HQ.
Tomorrow 19.6.2020 the car will be towing back to KIA authorised service center i.e RAZA motor@ Setapak KL since it’s nearby my house.
I myself have to find the tow truck and fork out my own money to tow the car back to KL which is nonsense since it’s not my fault at all. KIA should have arranged this NOT me.
It pissed me off when no one from NAZA KIA has courtesy to call me up till now. I need to know how long I have to wait & will I get a replacement car.
Please contact me soonest possible with regard to this incident.

Regards

From: csd@naza.com.my <csd@naza.com.my>
Sent: Friday, 19 June, 2020 5:08 PM
To: Raja Ahmad Shukri Bin. Raja Lope Ahmad <ahmadshukri.r@theiac.com>; csd@naza.com.my
Subject: Re: [ Ticket: 113179 ] KIA Grand Carnival year 2020(VDP3460)- Breakdown


Dear Raja Ahmad Shukri,

We acknowledge receiving your e-mail and regret for the inconvenience caused. Kindly forward us your contact number for easy way to communicate and we will escalate your feedback urgently to respective department and Wang Loo Kia for further assistance.


Thank You.

Administrator csd@naza.com.my
Naza Kia Malaysia Sdn Bhd
From: ahmadshukri.r@theiac.com
Sent: June 19 15:38:05
To:csd@naza.com.my
CC: shukra@yahoo.com
Subject: KIA Grand Carnival year 2020(VDP3460)- Breakdown

Hi,
FYI, my above MPV encountered breakdown at 12.30pm today during my journey to Johor Bharu at Highway near Yon Peng, Johor.
Upon checking engine oil/radiator’s water everything is ok. No idea why it suddenly stalled.
I called KIA assist to no avail, the customer service just said it will take time sending tow truck, and i waited for hours with no call from KIA assist.
Luckily, I managed to get my insurance’s tow truck assistance. Sucks to KIA assist.
Now my car has arrived at Wang Loo KIA Sdn BHd @ Lot 2554, Jalan Raya Saleng, 81400 Senai, Johor.
I need you to follow up with Wang Loo to ensure everything is checked thoroughly to avoid this ‘mishap’.
And I need assurance from KIA that the same problem would never happen again. I’ll not resort to legal action unless I have to.
This car’s mileage is only 9946 Km & servicing as per schedule.
Please keep me updated on your findings for this problem.

Thank you
Raja Ahmad Shukri