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 Chinese software, Illegally installed without permission

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TSParangMan
post Nov 11 2016, 08:05 AM, updated 8y ago

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From: Kuala Lumpur


Hi all..need an opinion.
I bought a refurbished laptop from a seller in Bandar Permaisuri via Lelong.com.my and the Lenovo X201 laptop keeps on giving me problems.
The first one has windows start up problems..it was send back & recollected TWICE @ my additional costs....and then the laptop shuts down by itself several times which made me lost my work....and the laptop was returned again.
The Bangla technician refused to accept my complaint and I had to tell him to sit and watch the laptop for 15/20 minutes while doing several work on the laptop @ the same time as I know technicians will leave laptops & PCs running while they go somewhere else to do something else.
He finally admitted there was an issue with the motherboard.
A similar morel replacement laptop was given but there's this chinese charactes pop out that always tuen up as well as another pop up that says your homepage has been swirhced to www.dupa.com..etc etc....who the F asked him to installed a software that I never asked for and in a language that I do not understand.
This Fg Bangla technician asked that he remedied the problem via teamviewer but no way i was goingto allow this to happen.
WHERE or which authority should I report to about the illegal installation of this chinese software?
I hope other potential buyers will NOT suffer from this same problem.
Complaining to lelong is a waste of time as Lelong needs sellers....i have had a bad experience with Lelong.
xenon246
post Nov 11 2016, 08:10 AM

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From: Konohagakure


I don't think that you can report that to any authority

Just download Malwarebytes and scan your computer
Then use Adw-Cleaner

Step by step instruction here: https://malwaretips.com/blogs/reset-chrome-settings/
TSParangMan
post Nov 11 2016, 08:18 AM

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From: Kuala Lumpur


QUOTE(xenon246 @ Nov 11 2016, 09:10 AM)
I don't think that you can report that to any authority

Just download Malwarebytes and scan your computer
Then use Adw-Cleaner

Step by step instruction here: https://malwaretips.com/blogs/reset-chrome-settings/
*
Thanx.

Ive just written to KPNDKK...I also feel that its my responsibility that other innocent buyers do not have to go thro this hassle. I need this laptop as I work with rescuing endangered wildlife - dont earn much in tis kind of work though and thats why I buy this refurbished laptop.

Hopefully KPNDKK will be able to get this Lelonmg seller to return my money plus costs for the hassle and then for me to llok for another honest refurbished laptop seller.

Thanx for the advise though - much appreciated.
TSParangMan
post Nov 11 2016, 04:36 PM

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From: Kuala Lumpur


QUOTE(xenon246 @ Nov 11 2016, 09:10 AM)
I don't think that you can report that to any authority

Just download Malwarebytes and scan your computer
Then use Adw-Cleaner

Step by step instruction here: https://malwaretips.com/blogs/reset-chrome-settings/
*
Nope...downloaded adwcleaner as you suggested but this freaking chinese software is still there.
xenon246
post Nov 11 2016, 04:39 PM

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QUOTE(ParangMan @ Nov 11 2016, 04:36 PM)
Nope...downloaded adwcleaner as you suggested but this freaking chinese software is still there.
*
malwarebytes?
also try hitman pro (https://www.hitmanpro.com/en-us/surfright/hmp.aspx)
be careful not to delete files that you want

xenon246
post Nov 11 2016, 04:40 PM

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Oh yeah you also need to reset your homepage as per https://malwaretips.com/blogs/reset-chrome-settings/

assuming you are using chrome
TSParangMan
post Nov 11 2016, 04:56 PM

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From: Kuala Lumpur


QUOTE(xenon246 @ Nov 11 2016, 05:40 PM)
Oh yeah you also need to reset your homepage as per https://malwaretips.com/blogs/reset-chrome-settings/

assuming you are using chrome
*
Ive done exactly as per your advise as well as from what I have been reading in the internet and it kepps on popping out. It recommended Zemana AntiMalware which I downloaded, it did found this malware...got it repaired as well as deleted but it is still there even after retarting it.

I also have an IObitmalware 4Pro installed and it wasnt able to detect it.

Ive just rang this lelong seller Newwynmarkting...and will be making an appointment with them this Sunday with a reminder that i would need another technician - a Malaysian that can speak either bahasa malaysia or english as the Bangla technician is one nightmare technician I want to avoid unless the Bangla want a slap from me.

Lelong has yet to get back to me with my complaint - not surprised at all - but KPNDKK has got back to me , informing me that a report paper has been made and also advised me to go to the shop and resolve the issue as well as ask for whatever I want from the shop failing which I can further persue the matter with KPNDKK's arbitration courts.

How i wished the laws are more towards consumers especially now that money is tight.
xenon246
post Nov 11 2016, 06:18 PM

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Well the other method I can recommend is to use a rescue disk
You can get: https://support.kaspersky.com/4162
http://www.avg.com/gb-en/rescue-cd-business-edition
https://www.f-secure.com/en/web/labs_global/rescue-cd
drxgrey
post Nov 14 2016, 06:17 PM

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Probably the laptop itself are frm the China that are shipped to you..comes with tons of inbuilt software that probably need to reformat everything to clear it up. its like what we does to phones that are purchased via chinese supplier i.e. taobao that was bloated with chinese apps
SlamberGamer
post Nov 20 2016, 02:32 PM

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reformat is the best way man..
SUSMatrix
post Nov 24 2016, 09:18 AM

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Just format lah...waste so much time for what...

 

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