Maxis
Our family has been with you (Maxis) for very long time and my bro has been with u since day one. I'm trying my utmost best to be civil as I'm writing this.

2 days ago, we ported to UMobile (3lines). Yesterday you still send us each a text to confirm our requests to leave with a 6 hrs deadline. We were out working at that time aware that mum, Chinese educated grandma, we tried to brief her over the phone on how to reply your text in English but because she was unable to reply "YES" in capital you did not complete her phone line to port to UMobile.

WHY DO WE NEED TO CONFIRM FROM YOUR TEXT THAT WE ARE LEAVING WHEN WE HAVE COMPLETED ALL THE ADMINISTRATIVE REQUIREMENT!

Is this another way to hold back your customers? 2 out 3 have already complied to your text request. So why stop my mum's line from porting? We are all in one account! I hope it will be completed by today as promised by your CS.

FYI, UMobile don't have 4G at our place but we still decide to port bcos you don't treat your customers fairly!

This post has been edited by HippyTony: Feb 1 2017, 03:28 PM