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> Maxis denying my port out because of their problem

Barricade
post Nov 8 2016, 04:46 PM, updated 3 months ago
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Hey Maxshit

I wanna port out since last week. You deny my request say I still have a supplementary line. I don't have a supplementary line. I called your customer service and they say they confirm I do not have supplementary line and indeed the port out request was blocked because Maxis says i have a supplementary line. Reference number C18356140.

UMOBILE sent me message saying my request to port was again deny by MAXSHIT?! Why isn't this issue fixed yet?!?!?!? Who's going to reimburse my expensive bill since last week?
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chong237
post Dec 21 2016, 03:16 PM
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QUOTE(Barricade @ Nov 8 2016, 04:46 PM)
Hey Maxshit

I wanna port out since last week. You deny my request say I still have a supplementary line. I don't have a supplementary line. I called your customer service and they say they confirm I do not have supplementary line and indeed the port out request was blocked because Maxis says i have a supplementary line. Reference number C18356140.

UMOBILE sent me message saying my request to port was again deny by MAXSHIT?! Why isn't this issue fixed yet?!?!?!? Who's going to reimburse my expensive bill since last week?
*
Same crap as mine. I am porting out to Digi. Paid the RM29.XX to Digi and failed to port our because Maxis said I have a bad debt record. I have paid up all my outstanding bills and everything. WTF? Being a loyal customer for so many years and paying premium price and what I get is being labeled as bad debt record and don't let me port out. What a crap.
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preducer
post Dec 23 2016, 01:37 AM
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QUOTE(chong237 @ Dec 21 2016, 03:16 PM)
Same crap as mine. I am porting out to Digi. Paid the RM29.XX to Digi and failed to port our because Maxis said I have a bad debt record. I have paid up all my outstanding bills and everything. WTF? Being a loyal customer for so many years and paying premium price and what I get is being labeled as bad debt record and don't let me port out. What a crap.
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I noticed that when Digi did the porting for mine, they can see if my number is tied to contract or if have any outstanding with my previous telco so I don't know about your case, I assume Digi would have seen if there is an issue with your request.
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chong237
post Dec 28 2016, 04:49 PM
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QUOTE(preducer @ Dec 23 2016, 01:37 AM)
I noticed that when Digi did the porting for mine, they can see if my number is tied to contract or if have any outstanding with my previous telco so I don't know about your case, I assume Digi would have seen if there is an issue with your request.
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Yes. But have paid up everything including the penalty. And still they reject the porting out. I guess they want to suck your bill for another month or two. ThebDigi sales person here also face palm.
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cucubud
post Jan 6 2017, 11:08 AM
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QUOTE(Barricade @ Nov 8 2016, 04:46 PM)
Hey Maxshit

I wanna port out since last week. You deny my request say I still have a supplementary line. I don't have a supplementary line. I called your customer service and they say they confirm I do not have supplementary line and indeed the port out request was blocked because Maxis says i have a supplementary line. Reference number C18356140.

UMOBILE sent me message saying my request to port was again deny by MAXSHIT?! Why isn't this issue fixed yet?!?!?!? Who's going to reimburse my expensive bill since last week?
*
QUOTE(chong237 @ Dec 21 2016, 03:16 PM)
Same crap as mine. I am porting out to Digi. Paid the RM29.XX to Digi and failed to port our because Maxis said I have a bad debt record. I have paid up all my outstanding bills and everything. WTF? Being a loyal customer for so many years and paying premium price and what I get is being labeled as bad debt record and don't let me port out. What a crap.
*
QUOTE(preducer @ Dec 23 2016, 01:37 AM)
I noticed that when Digi did the porting for mine, they can see if my number is tied to contract or if have any outstanding with my previous telco so I don't know about your case, I assume Digi would have seen if there is an issue with your request.
*
Why don't you guys change from Postpaid to Prepaid first, then only port out?
Prepaid number got no debt. All on credit.

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Velocity
post Jan 16 2017, 12:28 AM
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Done a port out Maxis to umobile but after 5days no news
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judehow
post Jan 16 2017, 03:08 PM
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QUOTE(Velocity @ Jan 16 2017, 12:28 AM)
Done a port out Maxis to umobile but after 5days no news
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you using prepaid or post paid in maxis?
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