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 Upload speed less than 5kbps (Case ID : C18346146)

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Maxis
post Nov 4 2016, 03:27 PM

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*******
Senior Member
2,707 posts

Joined: Apr 2015
QUOTE(wahkiz @ Nov 4 2016, 02:09 PM)
Hello Maxis,

I called your tech support, complained about my extremely low upload speed, they ask me to email to xxxx@maxis.com.my proof of my speedtest result, until now still no response, please help me check what the hell is going on.

This is super unacceptable, I am doing a lot of IT work that involves uploading files, how do you expect someone to sit through a whole half an hour to upload a 5mb file? Please do something about this.

[attachmentid=7952374]

[attachmentid=7952376]

Ftp speed is 5kbps average, wtf.
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Hi,

Please PM the Case Reference Number for us to check on the status.
Alternatively, please PM below details.

1. Account Number
2. Name
3. Contact number
4. I/C number

TQ
Maxis
post Nov 7 2016, 04:46 PM

Look at all my stars!!
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Senior Member
2,707 posts

Joined: Apr 2015
QUOTE(wahkiz @ Nov 6 2016, 11:17 PM)
Wow maxis, I am really amazed by how you guys can mess up so damn well. Right after getting a call from maxis, they said they "ADJUSTED" something on their side, supposedly to help me resolve my horrendous upload speed.

Guess what happened, not only did it not fix the upload speed, now my DOWNLOAD speed is affected too. So now not only I have horrendous upload speed, my download speed is also halved to averaging at 5mbps, bravo maxis.

Seriously if TIME has coverage at landed areas, I wouldn't even think twice from switching away from you guys, in fact I am already thinking of getting Unifi's application form on Monday, what kind of fked up service is this.

[attachmentid=7963955]
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Hi wahkiz,

Apologies for your experience. Please share the case reference number for us check with the relevant team

Thank you

 

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