I actually booked Coway at first for my new house.

But after some time, I went to a housing expo and there is this Cuckoo sales rep who introduced me to this brand.

The fella is extremely well knowledgeable and he is actually an ex Coway agent. After listening to his pitch talk, I cancelled my Coway booking and went ahead for Cuckoo. I felt that the Coway agent was more of sales minded rather than customer oriented.

So far been using for around 1 year, so far very very satisfied.

If you want I can pass you the number of the Cuckoo sales agent. He is good. He can explain differences between Coway and Cuckoo much better than me, plus the fact he uses to sell Coway before.

If not mistaken for Coway, the service is every 3 months.

For Cuckoo its every 4 months.

So far serviced twice. Very professional, very thorough.

First one young lady. Second one older lady.

Their policy is service personnel usually is lady cos in case housewife alone at home. Less hassle too.

My unit I bought straight from home expo, got free extra one year service.

This post has been edited by GTA5: Oct 31 2016, 10:21 AM

My opinion, is, there is no so called "best" water filter.

Anyhow, our parents and grand parents survived drinking warer using just boiled from kettle also no problem until today

For me, it's the real CONVENIENCE of not having to keep boiling water for my daily consumption. When I want hot water, it's readily available 24/7. I come back from work straight away got water to drink.

It depends on your budget, brand perception, and feedback from other people.

The main reasons I chose Cuckoo is because :-

1) Sales agent that explained to me was really good.

2) Being a relatively new brand in Malaysia compared to Coway, they have a lot of work to catch up and I believe they will give their best for the moment to close to gap.

3) If not mistaken in Korea, Cuckoo has gained quite a traction there, not sure they have overtake Coway or not.

In the end, no matter what brand you take, most important is AFTER SALES SERVICE.

Because you can't service it yourself, or outsource to 3rd party. And our water filter really depend on regular service to work properly.