Problem is trying to talk to a human bean in SC takes forever. I really hate it.

Maybank is the best surprisingly. Call straight get human.

Everybody start as a noob
But first time see such a stupid one lol.

Don’t use it after annual fee is charged. Then call to cancel. They will waive it and give you offer to retain you.

If you use it after annual fee is charged then no choice you have to pay.

Good you man up to your stupidity and learn from it. I applaud you for that. Most will retaliate when people call them out.

Now, you knew the card got annual fees, what gave you the confidence to assume you’ll get the annual fees waived for 3 years due to your EPP?

I always put EPP on cards without annual fees because I don’t want my balls to be held in a vice by the bank.

I don’t think it’s possible because the EPP is tied to that account. Unless the card is discontinued e.g. HLB AA credit card, then they changed the card to Sutera so the EPP transitioned to Sutera, the old AA card is closed and new Sutera card is issued.

I mean one can try to downgrade the card? TS you should call SCB to try before you get hit again next year.

You paid then request? usually we request or cut. If you paid, they already took your money.. of course hold your balls lor.

No, provided you did not spend/use the card after AF has been charged.

Call them and pick the fraud option, because otherwise there is no human to speak to.

They have the worse service of any credit card issuer in Malaysia.

Now HLB VI dining is king.

SC Journey no use already. And every year need to call them to waive annual fee is irritating. Plus their number always hard to call. Very irritating

I’m gonna cancel it. Good riddance.
I feel they gonna exit the market if the continue with such lousy service and product offering

Where’s the option to chat? Only see the mailbox option.

Anyway the help & services said I am ineligible for annual fee waiver. Really very lazy to call them every year like beggar. Plus they have the worse call center.

No call from retention team.
They reverse the annual fee and SST then cancelled the card. Bye bye SCB for good.

Anyway I dislike their call center. Very hard to get help when needed.

I think I’ve held their card for more than 10 years

Or maybe they are on their way out of Malaysia market. Just like Citibank Malaysia.

Similar case as you.
They didn’t bother to retain. Got a feeling SCB is going to exit like Citibank at this rate.