Sorry, that was a rough range of my transactions using JOP since i get it 3 months back.
I'll take my 1st to 31st August transactions as example below:
PETROL:
Total Expenses: RM213.45
Eligible cashback (15%): RM20
ONLINE:
Total Expenses: RM1825
Eligible cashback (15%): RM20
Groceries:
Total Expenses: RM85.50
Eligible cashback (15%): RM12.83
OTHERS (not in the 3 categories - Not entitled for any cashback but contributing to min. transactions amount)
Total Expenses: : RM976.75
GRAND TOTAL EXPENSES USAGE: RM3100.70 (Entitled for 15% tier cashback, capped at RM60 with RM20 per category)
My expected cashback amount: RM52.83
Actual cashback received: RM20.
Had similar situation, upon checking with CS... transaction at private hospital under “Professional Services”