Just wanted to share my experience with their support team. I usually use the in-app chat (9am-6pm) and find them to be very responsive.

Their security is also pretty good. My card was blocked once, and they called me right away to confirm a transaction. Another time, I called them to get it unblocked, and it was handled smoothly with no problems.

This post has been edited by willaw: Aug 7 2025, 09:25 AM

Ouch .. hopefully they still retain mine end of this year if i choose to "threaten" them on cancellation XD

Not helping. I said the same via Premium Chat. They proceeded to cancel, until today no call.

Lol .. totally no use also for the journey card except lounge

Yes, still feeling sad but gotta move on.
So don't put any hope for the cancellation trick. I have been getting waiver every year since day 1 but this year no chance at all. Some more I was their Premium customer.

in fact, their live chat is really good... just that not all customer got this feature, only premium/ priority customer have...

n their fraud team is strong as well...

unfortunately, their card feature is useless

This post has been edited by mamamia: Aug 7 2025, 12:12 PM

But do you still have SC card with you ? The Cashback one (previously known as JOP)


I still own these 2 card right now

No more. I cancelled Smart Card first, also no retention then Journey.

cancelled my SC card yesterday through the apps, today card no longer show in the apps

Yes can talk to them in the first place if by phone call. But now just live chat easier.

I have been SCB credit card holder for almost 10 years. Now, just recently I received email from SCB that my new combine limit is only 11K. It is like 82% cut of my original limit. I have always use the card for some petrol, some groceries purchases, internet bill auto debit and never missed a payment and always repay the card in full. Why out of sudden SC cut my limit? That new limit is basically not quite useful now.
Anyone experiencing same thing?
It is quite hard to navigate through their SC phone menu as their menu making us quite difficuly to reach to a human assistant.

Nothing new, it has been happening since last year. SCB is no longer interested in their doing their CC business here in Malaysia. I have been their customer for 12 years and been getting SST rebate and AF waiver every year but this year I didn't get anything and I cancelled my card last month, until now no retention call. My card is already removed from the app and auto-removed from my Apple Pay too. I was tagged under their Premium customer as well yet they didn't retain me.

My advice is to move on from SCB.

This post has been edited by fruitie: Aug 13 2025, 09:36 PM

Heya, their journey card can get sst and annual fee waiver?

No more for my case though I have been getting SST rebate and AF waiver every year. No retention call whatsoever. Removed from my app and Apple Pay last week.

Hopefully they don't close shop here. They're the only bank (that I know of) that provides free unlimited withdrawals from any ATM in Malaysia.
*TnC still applies

Thanks much, malas call Liao when my card anniversary is up

I think they may follow Citibank’s footsteps to focus on HNWIs.

You still can try, who knows?

After they cut my limit. I just cut their card.

for my case i gotten annual fee waiver for my journey card, but SST i still need to pay. Still hold Journey and previous known JOP. Will hold one more year then gauge how.

I think only these few months they stopped giving AF waiver etc. Yours was in January right?