They can always reinstate the card later anyway.

Let's see mine when the AF and SST kick in July and August. So far, every year still get waiver and rebate.

my brother every year also get waiver and rebate, but, this year, after SST charged, they said no rebate, so, proceed to cancel, no call as well and the service request shown completed... n card disappear from the online banking..

Which card is his? I'm holding their Journey and Smart card, which I wanted to cancel a long time ago, but they keep holding me back for the Smart card.

LFC card

I see. I cancelled the LFC and JustOne long time ago, I still intend to keep the Journey card. Hope everything will go smooth this year.

Dropped by a branch during lunch hour. Was told I can just delete the app je

But not before they took my IC to confirm if I really got nothing outstanding with them lol

I cancelled the journey card and never looked back. Other than the local PPL access the card is not really useful lol.

Useful for dining to collect airmiles.

For dining I have been using the Alliance VI

I have that too but SCB gives better conversion rate.

Now HLB VI dining is king.

SC Journey no use already. And every year need to call them to waive annual fee is irritating. Plus their number always hard to call. Very irritating

I’m gonna cancel it. Good riddance.
I feel they gonna exit the market if the continue with such lousy service and product offering

Yeah but HLB VI is only for EM. Good thing is free AF. One of my favorite cards, sad that it revises its benefits.

I’m still lucky because I can chat with them via app, I also hate calling SCB. Until the day it exits Malaysia, I probably will keep their Journey card.

Where’s the option to chat? Only see the mailbox option.

Anyway the help & services said I am ineligible for annual fee waiver. Really very lazy to call them every year like beggar. Plus they have the worse call center.

I’m their premium customer which they gave me this status long time ago when I started having their World Miles (now known as Journey). I don’t know why and how, so still lucky that I have this status and I can chat with them for any issue.

Besides removing smart card, LFC, justone...they have revised all card income requirements to 8,000.

I think they really wanna block all new application

April cashback not yet credited right??
Coz march was on 25th...

Already cancelled both cards, but still receive promo/ads (unrelated to credit card ) email from sc and bottom of the email mentioned 'reach out to our Client Care Centre via our contact details available on the website. '. Dont they know customers is not reachable to their CS??
Already delete the SC apps also, so unable to login online banking d.

This post has been edited by aubergine6958: May 30 2025, 10:17 AM

Phone number still available on their website, though..

Have you received the cash back?

haha, the customer serve officer ask me to fully settle the outstanding amount then after 24 hours call back to waive the annual fee RM250, and then only can cancel the card. I think this time game over, I will not entertain the retention team to call me back anymore
SCB, bye bye

This post has been edited by asiatrader98: Jun 2 2025, 07:28 PM