I see. I cancelled the LFC and JustOne long time ago, I still intend to keep the Journey card. Hope everything will go smooth this year.

Useful for dining to collect airmiles.

I have that too but SCB gives better conversion rate.

Yeah but HLB VI is only for EM. Good thing is free AF. One of my favorite cards, sad that it revises its benefits.

I’m still lucky because I can chat with them via app, I also hate calling SCB. Until the day it exits Malaysia, I probably will keep their Journey card.

I’m their premium customer which they gave me this status long time ago when I started having their World Miles (now known as Journey). I don’t know why and how, so still lucky that I have this status and I can chat with them for any issue.

They no longer acquire new customers I think. No interest in their CC business anymore.

Maybe like Citibank Malaysia, only focuses on HNWI.

Yes, Citibank Malaysia only has business for the HNWIs now, other businesses sold to UOB.

Provided you didn't spend after AF was charged. Applicable to all banks except for HSBC.

I'm not sure as I hardly speak to them... I only use the chat function via the app, which is only available to Premium customers.
I'm sure you can find a human on the phone as I tried calling when I linked the app to my new phone.

I simply called them out of curiosity. Call +603 7849 6888, select language > press 4 (account related enquiry) > enter your IC/credit card no. > A prompt on your app to approve, approve it > press 2 for credit cards/personal loan > choose the credit card > press 1 to confirm > listen to your outstanding details > after listening all, it will prompt press * to speak to CS. I didn't hold further so I don't know how long does it require to wait for a CS to pick up.

This post has been edited by fruitie: Jun 18 2025, 04:03 PM

Still can reach, you are not abusing the emergency call anyway. You are going through normal routes.

Yes.

Recently, many cases were terminated right away, and no retention or the retention calls may come later, but so far not many succeed cases have been reported recently.

SST cannot be waived, only rebated.

This post has been edited by fruitie: Jul 2 2025, 05:31 PM

I just noticed my Journey card was charged with SST on Monday and I swiped my card yesterday as I forgot to bring credit cards with me and I used Apple Pay.

Chatted with their CS and as expected I won’t get any rebate this year. They wanted me to get a 4.99% BT to get the SST rebate so I rejected the offer. I will cancel the card then.

Lucky for me is that they allow me to pay off my charges yesterday and excluding the SST before I cancel the card. Once I redeem my miles and my yesterday’s transactions are posted and paid off then I will contact them again to cancel. I gotta do it before my AF being charged next month.

Adios SCB, it has been a wonderful ride of 12 years.

Same here. That was in 2013 I think. I used it to buy new mobile phone.

Requested to cancel my Smart Card via the app. Also redeemed the miles in the Journey card, waiting for it to be reflected in my KF account then I will contact CS to cancel that card.

Hopefully it won't take too long to redeem miles, first time using SCB to redeem miles.

Yes, luckily they are being nice and even asked me to contact them again after I settle everything. I cannot cancel this Journey card via the normal channel as they need to write off the RM 25 first. I had a screenshot in case another CS told me it is not possible.

My AF will be charged next month and I know I won't get the waiver anymore after failed to get SST rebate which I have been getting every year in the past. I guess, that's the end.

Smart Card is now cancelled and removed from my view. Yesterday's miles redemption is also reflected in my KF account, I paid off the outstanding this morning but not yet been posted, so the CS not able to proceed with the cancellation for my Journey card. I can only do it once my payment is reflected. Last step for my Journey card before it is cancelled, feeling pretty sad but nothing can be done. Gonna move on from SCB and focus on other banks.

I cancelled my SCB Journey on 19th July with RM 25 (SST) as balance. On 21st July, it was zerolized and now my balance is 0. However, the card is still visible and I still can login to SCB app. Next month my AF will be charged and let's see if it will appear as my card should be cancelled by now...

I will chat with the CS again next month if I still see the card visible.

So far, no calls from anyone to retain. I guess SCB will not retain its customers anymore.