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 The Official iPhone 7/7+ Thread | V4, This is 7

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weirzz
post Nov 13 2016, 08:23 PM

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I have been using iPhone 7 Plus Matt Black for about one month with fully covered by a TPU casing and full screen tempered glass most of the time. I just open the casing once a week to wipe the dust off from the phone. Until yesterday when I take off the casing, and notice there is something at the edge of the phone body next to UP Volume button. At first I thought it just the dust. I try to wipe it using microfibre cloth as usual. Until I look closely it is the metal part of the body. It seems that the black anodised paint had been chipped off from the phone body. I am really disappointed with what happen to the phone because I was using it very careful.

I have chat with Apple Customer Support and it is not covered under warranty since it is under cosmetic damage. Seems that the anodised paint quality on iPhone 7 is same as what is on iPhone 5. The iPhone 7 body paint will chipped at anytime regardless you are using it very careful. Just to share with you guys sweat.gif sweat.gif Attached Image Attached Image
weirzz
post Nov 13 2016, 09:39 PM

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QUOTE(Andrewtst @ Nov 13 2016, 09:09 PM)
What case you use, probably that case is not well design or the case is not even cover the button properly.

If you don't might, do let us know what case you using, thus it at least helping forumer here avoid that case.

Sorry to know your lost on this.
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I use LAUT brand. I bought it from Switch. It is slim skin TPU case. The phone never drop or knocked to other hard object before.

Attached Image Attached Image
weirzz
post Nov 13 2016, 09:41 PM

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QUOTE(eric138 @ Nov 13 2016, 09:25 PM)
Oh my.. Sorry to hear that..  I am using matte black too and the phone is coated and covered with bumper since the minute I took it out from box.. I didn't even wipe it at all, until today I went to replace a new coating again.. But I didn't notice the paint chip off..

But I do read before in other forum that there is white pigmentation appear on the matte black..
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What coating you use? is it nano coating?
weirzz
post Nov 13 2016, 09:58 PM

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QUOTE(vez @ Nov 13 2016, 09:51 PM)
my friend used without case also like this, but his 7 plus matte black got one white dot on the power button like yours, not volume button, he show me and we see clearly, it should be the edge down inside, not the surface outside

first, he also thought is dust, somehow go see clearly it is the paint come off  blink.gif

p/s: just contact him want to ask him send photo, he told me he touch up with black paint, now very hard to see biggrin.gif
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haha. i also just touch up it with matte black paint. looks OK but not sure how it would be for long period. as long as can cover the exposed metal part then its ok to my eyes. biggrin.gif biggrin.gif
weirzz
post Nov 13 2016, 10:09 PM

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QUOTE(vez @ Nov 13 2016, 10:03 PM)
thats not because without coat biggrin.gif go look at the picture clearly... coat not even can cover that
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Beside using the casing, i also use skin which I did on my own. precisely cut to fit the side button (volume,silent,lock). Just today i peel off the skin because want to make sure what is it between the volume button. previously when the skin is still attached, i thought it is the adhesive residue.

this is picture after i touch up with black paint

Attached Image
weirzz
post Nov 13 2016, 10:41 PM

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QUOTE(eric138 @ Nov 13 2016, 10:37 PM)
What paint do u use?
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i use Anchor Flat Black spray paint. i use toothpick to put the paint onto the chip area. very careful not to over paint. sweat.gif
weirzz
post Nov 13 2016, 11:23 PM

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QUOTE(Andrewtst @ Nov 13 2016, 10:56 PM)
I re-check your photo, it seems like some anodization issue. Not only that button, it seems like others places also start on the way to clipped off.

I suggest you die die also must try the best check with Apple to get a replacement.

user posted image

user posted image
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I think later will be many more to start chipping. I dont know how to push them to include this under warranty. i went to Switch this evening and they said it was not cover under warranty. but they ask me to send an email to Apple US. i could not find any Apple support email on their website. So I just having a chat with customer support person and she said it is not cover under warranty. she said if i want to repair it will cost $100+ and the phone will be ship to any nearest Apple Repair Centre drool.gif
weirzz
post Nov 14 2016, 08:26 AM

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QUOTE(attw @ Nov 14 2016, 08:06 AM)
Saw a lot of this during the time of the iPhone 5 and 5S, but didn't have this problem with my 6 Plus or 6S Plus previously. For the 5 and 5S, I just dismissed it as careless handling on my part, coz even though it had a case, I dropped and knocked it for fair amounts of time. Definitely curious as to how this can happen if you're careful with the phone as you said you were. I don't think the TPU case would be hard enough to scratch it like that.

Still, nice job with the touch up paint.
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This morning i saw there is another one chip paint. It is at the edge of phone body next to silent button. That one is quite visible. Haihh.
weirzz
post Nov 14 2016, 10:02 AM

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QUOTE(chonkit @ Nov 14 2016, 09:45 AM)
Hi, i  also having the same issue with u. iphone 7 matte black.but mine appear near the camera lens there. appear on 2nd day i received the phone.
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Did you go for warranty?

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