just got replied from G5, along with the tracking number.. kan jiong!!!

IPhone sold and fulfilled by Gemfive is actually handled by many other 3rd party resellers
So one delivery will depend on sellers efficiency and a doubt too whether they really have stock on hand?
I guess any free gifts will be different too between them if they are any free stuffs
This was told to me by Gemfive support staff few days back
Ask and you will be informed name of the seller
So those who bought from Gemfive do call them yourself to enquire. You cannot compare with other buyers experience here

I called and asked them....why bother to FB them on your own order. They reply willingly to all my questions including name of reseller

Just got a call from gemfive.

Apparently my unit was not sent out at all on Friday, Saturday or even today.

They apologized and said they will send out my unit tmr.

Merchant kept my phone in their warehouse all this while...

When asked why didn't they use courier, merchant was worried parcels were swapped / stolen.

Seriously, this merchant needs to be shot.

It's ok lah. I told the girl I'm being very patient already. If others sure kena kau kau...

Think age catching up... Not so fiery anymore and more chillaxed nowadays 😂

Gemfive mentioned will get back to me by 6pm yesterday. My foot!. until now oso nv update me.. 

I just called GEMFIVE, i told them to find out how can i cancel the order . I am tired of waiting for them .

  worst than what you mentioned yesterday. at first thought got hope but now .. 

  no need wish in open area

i feel you if that happened to me. getting legal consult sounds serious 

My opinion on G5:
It's just an online shopping platform, I believe Apple Malaysia never appoint them as an official reseller. They just open for merchant to sell any product there, of course they are happy to do iPhone "pre-order" campaign (unofficial one) so that can attract more traffic to their website.

I believe everyone here want to be the first to get the new iPhone. But don't fall to the trap, especially from unofficial one because:

1) The risk of getting unknown set of iPhone (of course they will guarantee you this and that before you order, but will they responsible for any complaint after sales? If they don't want to responsible, what can you do? Can't complaint to Apple also since they are not official reseller. )

2) The delivery issue. Never ever trust delivery service, even though you are getting from official reseller, IF you want to ensure you can get it on the first day launching. If you lucky you can get it deliver on first day, if not have to waste time and strength to argue with customer service and this is out of their control also. Pick self collection only or queue up at launching event only can 100% be the first to own it.

To me, always get it from official reseller for peace of mind. At least got any problem you can argue more confident as you never go any wrong way so they can't take any excuse to refuse to provide after sales service.

I believe official reseller will prevent customer escalate their sales/service issues to Apple as they may risk of losing the license from Apple. So they will always comply to Apple's rules to provide service to customers.

P/s: I didn't say G5 bad or wrong, they are just a platform to sell things, just my opinion on why should get it from official way, especially for people cannot wait, like me

I am in the same situation. Same model, colour and storage size. Was informed to anticipate delivery last Saturday but this never happened. Still not delivered up to now.

Yup, been following up the whole day. When I called in the morning, they mentioned that mine will be delivered later in the day. Then, in the afternoon, I got an e-mail saying that they are experiencing a shortage of stock. Was asked if I would consider a unit with another colour. When I asked about options, I did not receive a reply.

Called again just minutes ago and they said to wait until next week.

Tired. Possibly first and last purchase with G5.

Just after midnight on 26 September 2016.

Just received my phone, one big fat scratch on the screen ... So sad

Apple online store. Now thinking how to change new unit LOLOL

correct me if im wrong. If we cancel now, they will refund us in Gemfive credits rite?
They wont bank in the money back to our credit card...