Then we are on the same boat.
Bought from where?

How can? Don't have the protective plastic? How the heck can it passed QC inspection

Pic please....

call apple immediately and ask them replace you a new unit.
1800-80-6419

How you gonna prove that the scratch is already there?

Rare case and so unlucky

Please share me your tracking information. So I can estimate

very obvious eventhough before you open up the protective plastic. after open more worst. must exchange. how come you still have the phone with you? shouldn't have accept it if you realize of the scratch

Silly question but have you tried maybe cleaning it with a microfiber cloth? Could it just glue stuck on the screen?

i thought we have the right not to accept if products we received is not in good condition once open during checking. usually customer won't sign the acceptance and the courier guy will return it. but now you sign on the acceptance means no issue?    not sure can exchange or not as they might thought customer who accidentally scratch on it

jgn sain hahaha...ambik balik!!! hahaha

Please

Here you go.

[attachmentid=7809360]
[attachmentid=7809373]
[attachmentid=7809382]
[attachmentid=7809389]

Sigh...
Thanks!
No idea, i did take a pic before i unsealed the plastic, its so obvious you can even spot it. Hope thats enough.
Yeah lo! I did Apple retail before and never have I encountered this issue before T_T
Er?

Pics...as per requested by a gazillion people xD

Before I opened the plastic cover



After I realized i had abit of a problem



I haz a emo

My iphone7 today       

Yeah... the apple help care line told me apple would never give a refurbish unit and I was told to bring my box, cables etc for a replacement but when I went to the switch service centre. They tell me a different story. They only accept the phone to send it back and replace another phone but they won't take the box and cables. Guess they are just replacing the phone and not a whole new unit itself with the box

Ah... thanks. That's clear my doubt. Means by going to switch sc. I can get a new unit but the imei n serial will be different from my box.

For apple online store, it's only for customers that purchased through their web right?

They used to send courier guy to collect the whole box from u if within 7 days replacement. U need to print out the report details and give the courier guy.
Now dunno what is process already.

So.... to satisfy curiosities...

I've called Apple hotline and the CS will send DHL to pickup my current phone sometime around Friday.

They might exchange a unit on the spot or will send a replacement unit after they received the defective unit. (apparently. Not sure if i got this part right).

Some say yellowish is due to the freshness of the glue on the screen, it will go off when it gets old.
Did you reset ur phone on the spot and they troubleshoot on the spot before taking ur phone?

any of u guys r planning to get the airpods.? or maybe some other alternatives.?

Which harvey norman did u went?

Bro , mind i asking ? how long it take u get the refund payment ? 

Guys, just want to know.

Despite so many problems with the i7, what makes you still love your phone until date?

Ok. DHL just picked up my iphone 7 

No exchange on the spot (wasn't actually expecting that tho)

So lets see how long my replacement takes to arrive 

**Update

1) Replacement units can only be authorised by Apple store Malaysia.
2) Refurbish units issuance are in the care or authorisation of Apple service centre/ partners.
3) For some technical / chronic issues, apple premium partners or authorised centres may refuse to accept your phone as they will advise you to get your case logged with Apple care specialists and provide them with the case reference number.
In conclusion: Apple OnlineStore / Apple care specialists has full authority to over ride any decisions. Once they have given a go or a nod by giving you a case reference number logged by them, then even the premium retailers or the local service centres cant say "No" to you and they have to execute the orders given by the sifu 

Then wads the meaning of refurbish actually? Wad they do to it?