Account not supported by Maxis Online Store wtf.....
Can only pre-order, this is bs.
Maxis iPhone Discussion Thread V9, It Keep on Rolling!!
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 Nov 6 2020, 09:07 PM
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#1
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Senior Member
779 posts Joined: May 2006  
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Nov 6 2020, 09:13 PM
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#2
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Senior Member
779 posts Joined: May 2006
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How can an account not be supported by the Maxis Online Store. Pfft, oh well, if they dont wanna take my money, fine lol
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Nov 6 2020, 11:13 PM
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#3
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Senior Member
779 posts Joined: May 2006
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I was one of those who got the online error saying my account not supported. I was in around 9.05pm.
There was an option for me to register my interest so I did that. I just got a call from Maxis CS confirming my pre-order for the model and contract that I want, Now asking me to wait for SMS informing me to go to my chosen Maxis Center for collection. Not bad, they've redeemed themselves a bit in my books lol. |
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Nov 6 2020, 11:24 PM
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#4
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Senior Member
779 posts Joined: May 2006
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QUOTE(sigheart @ Nov 6 2020, 11:17 PM) Too late I ported out. Can't deal with this kind of farce over and over again. 20 year customer gone just like that. Yikes, yeah to be honest we do pay a premium for their plans with the expectation that the reception, tools and the customer service everything is better vs the likes of umobile and the rest. So you're right to do that. I suspect a retention team will call you soon to offer a deal to get you to stay    Anyway, the CS just called me again to confirm my collection at the Maxis Centre on the 13th of November. So looks like they're also following up manually if you've registered your interest at the website. I'm satisfied, for now..... |
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Nov 6 2020, 11:29 PM
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#5
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Senior Member
779 posts Joined: May 2006
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QUOTE(attw @ Nov 6 2020, 11:26 PM) They sent my wife an sms after we couldn’t get through and filled the ROI form. The sms said they’ll contact her within 3 working days so we’ll see. Just wait, look out for their call. They just called me 5 minutes ago and confirmed my collection date for this coming Friday. |
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Nov 7 2020, 11:50 PM
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#6
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Senior Member
779 posts Joined: May 2006
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QUOTE(bacardicoke @ Nov 7 2020, 01:44 PM) Right? I never had to pay advanced for so many generations of iPhones I took with Maxis. Maxis calls back a moment ago and he still can’t give me a firm answer if I have to pay that advanced payment. Wait for finance department to contact me he said. If you're on Maxis One Prime, you don't have to pay advance payment.  Meaning postpaid + broadband fibre. The perks are unlimited data, free backup 4G connection for broadband fibre and no advance payment for a device per line. |
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Nov 10 2020, 12:36 PM
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#7
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Senior Member
779 posts Joined: May 2006
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QUOTE(clivengu @ Nov 10 2020, 12:29 AM) After reading all the posts here I begin to doubt if my pre-order is really being processed properly. Since I did not receive any email/sms regarding anything... even my online maxis acc has no update. No notice/email/sms yet. But like the other poster said, I'm not in a mad hurry to get it as well. If they screwed it up, I can just wait.From the phonecall, I put the date 7th Dec to collect from Sunway Pyramid. I think I will be REALLY frustrating if I waited until then and found out the pre-order was not actually made! For those of you who received call from them to confirm your order, did they send you any notice/ email/ sms anything? meltan liked this post
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Nov 13 2020, 10:05 AM
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#8
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Senior Member
779 posts Joined: May 2006
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QUOTE(honght @ Nov 13 2020, 09:06 AM) Preordered and picked up my phone at TTDI Maxis centre w/o any hassles. I told the CS last week I'll collect at 1pm. Did you follow the time you agreed on or you just walked in early?Preordered folks are given priority to enter without needing to queue up. Complete everything in less than 15 mins. I wanna collect earlier too but dunno if I need to stick to it. |
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Nov 13 2020, 11:16 AM
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#9
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Senior Member
779 posts Joined: May 2006
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QUOTE(blackchides @ Nov 13 2020, 10:05 AM) I told the CS last week I'll collect at 1pm. Did you follow the time you agreed on or you just walked in early? Came here. My name not on the list despite CS confirming my pick up date for today lol. I wanna collect earlier too but dunno if I need to stick to it. I'm waiting in line now, don't know whether they actually have the unit that the CS said was reserved for me. |
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