Ha? Did they say they dont want to refund? dont scare me leh

ya, i don have time to go there also...better wait for confirmation first.......by the way i purchase note 7 without contract one.....so i guess not really need to deal with YES right......coz really will vomit blood leh if deal with YES staff....pre order time when i go collect the phone they also blur blur like don know have such phone called note 7.

Hahahaha...Exactly the same happened to me when i go for the 1st preorder and 2nd exchange collections.  So i guess we do need to go karamunsing center for the refund process.

somehow i don't buy their excuses. Call me cynical but they've never been honest and upfront. Every store is disconnected from 'top management' (if that even exists).

I just want to know, will i be able to get the RM300 if i change to an s7e with Samsung. Cos if YES plays the "i'm waiting for more information" game, it's probably gonna be past the 23rd, and the Galaxy Life promo ends, and if Samsung doesn't give the RM300 discount for the recall to Telco buyers, we're all fuxed.

I will swap to the s7e, and i will need it before the end of next week, as i'm traveling.

Can anyone share links to SME set s7e in lazada, 11street etc that has black? the ones ive seen all either no black, same price as samsung store, or imports.

For those that buy from YES, here is the update

Got a call from Agnes, saying I had the option for refund, which will take up to 3 weeks, or take an s7e with rm300 discount.

One more to note, those that did the exchange a couple weeks back, the first day they took all accessories. If you are one of those people, get in touch with Agnes and let her know that you would like to take back your accessories from that day. This is because from the 2nd day onwards they did not take back the accessories, but conveniently forgot to inform the first day people.

Edit: you only need to bring complete phone, and box, nothing else

she will call me back at 1030 this morning for my final decision. i've decided to go for the s7e with 300 cashback.

Do remember to tell her you want your original box accessories back from the time you did the exchange

as per quote:

I already collected my refund. Service was quite fast in the garden sme. Claim that only outlet that pay out to refund user with cheque. The cheque will clear in 1 working day. So far so good. Didnt opt for s7 edge exchange as i just bought my s7 edge from garage sales. Below 2k and is black onyx with warranty still. Unfortunately they dont allow to transfer the free screen crack protection to my s7 edge.

Confirmed with maxis. The 3 months refer to the 2 months waiver for the s7edge and 1 extra month was already given during the first time we had the recall.

hi may i know anyone returned their note 7 to YES yet? last week gt a call from Agnes to power off only, until now still no news when can return.

anyone here called YES CARE? The CS said the only 1 option for who buying N7 from YES. Exchange with other phone. WTF!!!

Agnes has been missing for 2 days. Calls and text went un-return.

I spoke to premium careline. They will email Agnes.

Please continue to push them guys.

yeah i been trying to call the line she called me the whole morning, noone picks up. Not even their general hotline. YES cabut liao?

Ohooo.. that explain my unanswered text. Nvrmind, work just next to YEs paradigm. Will go straight tomorrow if still not contacted by anyone.
My email to yescare 2days ago still not replied.

Im gonna try to see if can buy s7 black, (flat/reg) from maxis, directd only have a.p., 1G dont have black..

u will definitely waste your time going to YES store now. I hv being there last nite, the staff will play dumb with you. They said they have not recieve any instructions or news regarding the N7 recall.
I told them i received a call for YES CS and wait for an email which they will send. Its being 2 days and i did not recieve any emails form them. so last nite went to the YES store where i collected my N7.

I guess YES is up to something funny for us.

really damn bad first n last experience buying phone from telco man.

stupid uninformed personnels.

hi yvonne i think we talked to the same personnel, based at PJ haha. Malay woman who is like out of breathe or nervous or what. in the end just made a report.

i think i will head over to YES lot10 after work anyway. keep u guys posted.

You should have directly told her that u did go to YES stall and they act stupid and dumb. And now you on the phone as YES customer service is the same as YES store acting stupid and dumb? I m really pissed off with YES now making us look stupid.

What to do, us Malaysian is forgiven type
It's even worse if bought from telco and you can see how users here really frustrated with them. Umobile still not call me about this issue, yet if I asked SME they will said wait for Umobile team to call me. They are waiting for another explode then take action. Just like 1st exploded Note7 case, then SME will send a message to all Note7 through Samsung app to power off the device and such. I really blame SME for slow action to these telcos.

lol somemore ask me keep the phone first, i say to her then explode you responsible is it? haha

You don't have mooncake box ke?  Mine already embedded there, only that I didn't submerge it in water 

This 

Yes no update yet.  I'm pushing them from all angles.  From yes hotline..  To fb chat. 

We need to pressure them for answer.  Not going MIA

Any news from YES ?

I guess the only telco that is keeping us in the dark is YES. Completely like MIA and no updates since the last call from Agnes 3 days ago. Since most YES note7 users have no bonding contract with YES, can we just go directly to Samsung Care Centre to get an exchange or refund?

I bought an extended warranty Low Yat SC immediately after I collected my replacement Note7 from Yes at Lot 10. I just emailed to the CS who emailed me the Samsung Care Certificate asking him from whom I shall claim the refund. He replied and asked me if there is any contract with Yes and after confirming that there is no contract, he told me I can get the refund for the Phone and Smart Warranty from Samsung directly.