Agree! But sometimes I think human being human, they show their expression in order not to place feeling in their heart. To the counter staff, I hope they don't take this very deeply. For the customer, do control your anger though, yes, counter staff has done nothing wrong.

Anyone contacted by YES yet?

I bet they're gonna pull the same shit again by asking to return all accessories

For those that buy from YES, here is the update

Got a call from Agnes, saying I had the option for refund, which will take up to 3 weeks, or take an s7e with rm300 discount.

One more to note, those that did the exchange a couple weeks back, the first day they took all accessories. If you are one of those people, get in touch with Agnes and let her know that you would like to take back your accessories from that day. This is because from the 2nd day onwards they did not take back the accessories, but conveniently forgot to inform the first day people.

Edit: you only need to bring complete phone, and box, nothing else

Those that are complainign about YES and what YES(doesnt)care,

Be aware that stores like those in 1U etc are DEALERS

When I spoke to the CS last week they said go to the store you bought it from, i said can you give me the # to the 1U store, they said that is dealer, so they do not have the number.

So, it's not surprising that the dealers are trying to give you the runabout, since they're so disconnected from their mothership (whether it's on purpose or not, it doesn't matter)

I for one am apparently getting my exchange done by this week, but seeing every post here about YES, somehow i have my doubts. If it comes to the next week, i'm asking for a refund instead, as i need a phone since i'm traveling

update from YES: no update

staffs no further instruction from SME. Gave them photocopy of my order slip, packing list, bank statement and ic for Agnes to contact me again.