SME announced refund/ exchange process...

i think they are kinda fast this time around...

my impression. it's OK in the sense that i think it's like the minimal thingy they do. if they want, i believe they could do more, but well, even as it is... ok la...

i guess they know there's a good chance many of these pre-orders are probably scalpers anyway and not fans... so maybe that's why the compensation isn't something that would make me really happy.

but ya... from what i can see posted on the SME site... it's ok la... i have no issues to pick with it.

just dem... i threw away my dem receipts just 2 weeks back la... i still have the SP boxes... i wonder if they will accept... i bring the SP boxes back to them.

will i recommend friends to Samsung? after this fiasco, the things we all had to go thru... and just the bare minimum compensation, i'd probably advice ppl to consider something else. there are other good and cheaper brands out there... unless mati2 mau guna s-pen la...

1. The perks include a S$350 waiver on yearly phone upgrades to the next eligible Samsung device,
*** (Most important) RM1,050 waiver on any upcoming flagship phone from Samsung
2. a 50% subsidy for all out-of-warranty repairs, one-to-one phone exchange for defective phones,
3. and personalized assistance from Samsung Concierge Consultants who can do data transfers between phones at your request,
4. or conduct same-day repairs at your doorstep.

just read about the Samsung Concierge for Sg users..

If offer a Malaysian equivalent of this to me as compensation I would be glad. Win-win, guarantees their future sales without forking out any money at all on their part.

http://www.hardwarezone.com.sg/tech-news-s...-s7-edge-owners

if like that, i will refund in sg with my malaysia set..

Yeawor..  macam boleh do... but u needs to exchange s7edge no?

Swap to S7edge is not a good deal. SME is trying to mess with us. A month back SME have this promotion - RM300 off with purchase of S7 or S7edge. Now with Note7 exchange to S7edge also refund RM300. Here is the calculation:

1. S7edge RRP : RM3099 - RM300 = RM2799
2. S7edge 1st preorder : RM3099 - 20% = RM2479
3. S7edge 2nd preorder : RM3099 - 10% = RM2789
4. S7edge online : RM2649 (lazada), RM2399 (11 Street),  RM2414 (Gemfive "TREATS12" voucher RM2639 - RM225)
5. Note 7 swap S7edge : RM2879(preorder price) - RM300 = RM2579

Also, given that S7 edge is around the market for quite some time, new S8 will launch on March 2017, it is not a good time to get S7edge now at RRP, as most of the S7edge sold in Malaysia are sold in preorder price, promotion discount, online voucher rebate, and most importantly NOT at its own RRP. SME trying to fool Note7 users here

good break down 

There's no dateline.... but there's a "Deadline"

The suit — whose class-action status must still be approved by a judge before it can proceed — doesn't seek any damages over Note 7s that actually caught fire.

Instead, it seeks unspecified damages over what it alleges was Samsung's mistreatment of its customers because they had to keep paying on their contracts during the weeks after Samsung recalled the phones but before replacements were made widely available.

http://www.sammobile.com/2016/10/20/new-co...te-7-customers/

Something that we keep on request is happening in U.S ! how about us? Got any hope or not?

Users in the upgrade program will need to pay only half the price of a Galaxy S7 device, rather than the full amount, before exchanging to the S8 or the Note 8, Samsung said. In offering the Note 8, Samsung indirectly reinforced previous statements that the Note series will not be discontinued.
====%= from the same article
On another note; there will be a note 8 ... horrayyy

considering those who rage here were told to get lost from the forum and we should only post positive news..

good chance SME will read it as "Malaysian Note7 owners are happy with recall".

once again, thank you to those who guys who first thought the defect don't affect them.. and then condemn those ego posted negative news... and finally asking these ppl who share updates to get lost!

if you're one of those.. yes, you should be ashamed.