Nope. I had to call YES Care and they asked me to go to the place where i bought it. Asked for YES store 1U's phone number, and they said they don't have it as it is 'dealer'.

Had to call this guy called Fikri (014 738 8874) to verify what needs to be done

In short, go to the store yourself and ask the question.

So efficientttttttttttttttt, cannot brain.

me collect from imago yes store as well but i replace my phone at karamunsing service center and plus i have bought the extended warranty for 2nd year rm99. so now i also hope can directly deal with samsung service center instead of the yes store...

ya, i don have time to go there also...better wait for confirmation first.......by the way i purchase note 7 without contract one.....so i guess not really need to deal with YES right......coz really will vomit blood leh if deal with YES staff....pre order time when i go collect the phone they also blur blur like don know have such phone called note 7.

no wonder no reply from her even my text is unanswered too!!    when things come to such situation, they planning to avoid and delaying huh. 

i thought of going straight to the yes store but afraid those staffs is not aware nor fully informed. later end up wasting my time 

i called to yes. guess what? the cs told me i can walk in to any yes store anytime and the staff will know what to do. i double confirm with her, whether she sure or not. she say yes. when i further question more details she was like just want to quickly brush me away saying just walk in the store that's. i lazy to argue more and hang up 

first & last for this sux telco!! luckily no sign up any plan else definitely is a nightmare 

not sure is a malay or indian woman but really bad CS. keep pretending saying my line is bad can't really heard me properly. in fact is their line sux 

do keep us update ya.. i will head over to yes 1u as well to check out what can it be do rather then sitting here waiting

UPDATE FOR YES

send in email to yessamsungnote7@yes.my this morning and received a cs called after 1 hour and ask me to bring device + box only to the original purchased YES store( mine at Imago Mall Kota kinabalu) on MONDAY. He said only need to fill up a refund form and they will proceed.

Hopefully this is case settled!

forget to ask about the extended warranty i purchased from Samsung Service center. i guess that RM99 need to go service center to refund i guess.

but karamunsing service center told me they will only refund exact amount rm2,800. which will lose rm80.

anyway, i hv to go karamunsing service center as well coz i have purchase the 2nd year extended warranty for rm99 there.

IS THE OPERATOR GIRL INFORM ME ABOUT THIS AS I CALLED YESTERDAY TO ASK WHETHER I CAN BRING MY YES NOTE 7 TO THEIR SERVICE CENTER BECOZ I HV PURCHASED THE 2ND YEAR EXTENDED WARRANTY AT THEIR SERVICE CENTER AS WELL.....SO WOULD LIKE TO CLAIM THE REFUND ONE GO IN THEIR SERVICE CENTER.

SHE JUST INFORM THAT HER MANAGER TOLD HER THAT IT CAN BE DONE BUT THE REFUND PRICE IS SET AT RM2,800. SO SHE ADVICE ME TO WAIT FOR YES INSTEAD.

so u don mind losing the rm80? actually not very big amount la but still consider weird feeling becoz other note 7 user can get back full refund but we need to suffer such loss. Not to mention the spigen case i bought for note 7 as well.....haiz.....

haha....correct....yes really troublesome. but their 30gb free data is a good deal also la.....can get about 20mbps speed at my area near kepayan.

as for the pre order, we do enjoy a lot of freebies.....i go to samsung store check the freebies price....they do actually selling the powerbank at price tag rm369, charger at rm139 and the wireless charger at rm249. if we do not pre order all this item i won't actually buy also la due to its excessive price.

now somehow due to the note 7 recall we can get 2 set accessories in note 7 box plus all these freebies.

anyone success return note 7 at YES imago kota kinabalu?