Note7 Exchange/ Refund Process (Starting 17th Oct 2016)
1) Exchange with Galaxy S7 Edge
- Surrender the old Note7 (Device + Empty Box )
- Customer get to enjoy RM300 cash back (Bank in to customer within 5 working days) -
(via bank transfer)
- Screen Crack Protection will be transferred to the new device.
2) Refund
- Surrender the old Note7 (Device + Empty Box)
- Customer will get back the old Note7 price they have paid - RM2,879.10 (Bank in to customer within 5 working days) - (via bank transfer)
3) Accessories Refund
- Samsung Original Note 7 Accessories
- Proof of purchase
4) What to bring
- Note7 Device
- Note7 Box
*Customer to keep FOC accessories (Wireless Charging Stand + 10200mAh Battery Pack) and inbox items (Charger, earphones etc)
- Copy of Bank Statement Header (Full Name , Account Number, Bank) to ensure accurate info for online bank transfer)
For additional questions, you can also call Samsung Customer Careline at 1800 88 7799.