is there anyway to confirm the warranty period like with samsung phones, sms in and get a computer reply?

i emailed them..

for xiaomi's mobile, better buy from their official lazada store or from retail stores? or do they hv authorized retail stores in kch?

Cool, thanks a lot man

this lazada mi store sucks. bought one before xmas, and now have problem, send for warranty and they claim this is Singapore set, the service center don't want to provide warranty.

It is from Era but Puchong, not Penang. I do not know what's wrong with their system, but I googled and before me, the same thing happened to someone else too. Buy from official mi store and end up the same thing cannot claim warranty.

They must have very bad inventory system.

Mi store /Era staff aren't the best and most helpful. From xmas until now, all they have done is apologize and asked me to continue to wait. And after checking at eComm site, what the service center claims is not true. It is registered to Msia. So this is even more confusing.


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Plaza Merdeka, Kuching
Or is Era making a bit of side business with some of their own AP set, while selling ori?

This post has been edited by n8210: Jan 5 2017, 01:53 PM

We have exchanged 16 emails, and until now still no real progress. Summary of their reply: "...I sincerely apologize for the inconvenience caused. With respect to your problem I would like to inform you that your device will be covered under warranty..."

That is from Era, but once you go to service ctr, nope... nothing has change nor updated.

Yes, that is the email, and it is from mi store lazada, which the website points to, like you said. Bought from there, got phone from Era International.