Mi store /Era staff aren't the best and most helpful. From xmas until now, all they have done is apologize and asked me to continue to wait. And after checking at eComm site, what the service center claims is not true. It is registered to Msia. So this is even more confusing.

i checked my IMEI again, which is confirmed Xiaomi Malaysia set
Cert Holder is XIAOMI MALAYSIA SDN BHD, not Era International

I suspect this Era International company source their phone both from Xiaomi Malaysia and other sources (Xiaomi Singapore?). Those from Xiaomi Malaysia cert holder is already registered. Those from XIaomi Singapore is registered under Era Int.

Can try to pm Xiaomi Singapore facebook to check IMEI and see what Xiaomi Singapore response??

We have exchanged 16 emails, and until now still no real progress. Summary of their reply: "...I sincerely apologize for the inconvenience caused. With respect to your problem I would like to inform you that your device will be covered under warranty..."

That is from Era, but once you go to service ctr, nope... nothing has change nor updated.

Mine also got, don't know when slipped into phone.