got a sms from maybank thats says delivery of the new pin and pay cards failed and asked me to call them to arrange new delivery

1) it says "your new cards are returned to maybank. please call the number on the back of the card for new delivery". i loled. no card there buddy. yeah i know i can call the number on the old cards, but cant they just put the number in the sms instead of sounding like an idiot?

2) i never even received notice that a card was being sent to me. no notification from the couriers that i need to go collect either. so where did the "failure" occured?

3) called the platinum hotline...waited 5 mins for someone to answer, told them about the delivery failure. "oh...can't do anything there. i pass you to the dept in charge of deliveries". on hold for another 15 mins...fedup and hung up.

reading some of the threads here, it appears maybank have quite a high rate of delivery failure. anedoctally my own experience of cards with 3 other banks were exchanged without much drama.

really incompetent display by malaysia's largest bank