Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note7, we conducted a thorough investigation and found a battery cell issue.

To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note7.

For customers who already have Galaxy Note7 devices, we will voluntarily replace their current device with a new one over the coming weeks.

We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible.

[SAMSUNG MALAYSIA] GALAXY NOTE 7 REPLACEMENT OFFICIAL ANNOUNCEMENT 6 September 2016
As the customers’ safety is our absolute priority, the replacement initiatives for Samsung Galaxy Note7 in Malaysia will take place from 29th September 2016 onwards. Further details are as follows: -
• Replacement date: From 29th September 2016 onwards
• Replacement Location: Customers may return their existing Galaxy Note7 and collect their new Galaxy Note7 at the place of purchase (original place of collection)
• Replacement Time: 10.00am till 10.00pm
• Replacement Conditions: Customers are required to bring the full box set including a charger and cable; headset and USB Connector

For more enquiries, please call Samsung Malaysia Careline at 1800-88-7799.

For all Galaxy Note7 fans that have purchased from Samsung Malaysia pre-order site and participating partners (Celcom, Digi, Maxis, U Mobile, YES, Courts, Senheng) on 8th-10th August 2016, please be informed that all orders will be honoured and fulfilled as promised.

Much like the Galaxy S7 and Galaxy S7 Edge, it will not be available on the Galaxy Note 7. However, Samsung’s Adaptive Fast Charging is here – which is about the speed of Quick Charge 2.0 from Qualcomm. So you’ll be able to charge your Galaxy Note 7 quickly, but perhaps not as quickly as a Quick Charge 3.0 charger would allow. That’s a bit unfortunate, but this is likely to keep the user experience the same for everyone, since their Exynos processors don’t support Quick Charge 3.0.