'We apologised for the inconvenience caused over the unfortunate incidence on the Samsung Galaxy Note 7.
Samsung has advised that you turn off your Samsung Galaxy Note 7 device immediately for safety precautions.
We are awaiting further instruction from Samsung.
We value you and understand your predicament of not having a device to use.
Out of goodwill, YES will loan you a new YES Altitude 5" Phone for use for a duration of one month.
You can come to Yes Store where you first purchase
your Samsung Note 7 to collect the loan unit.
Please email us your
Name:
IC No:
YES Order ID:
Yes mobile no :
Samsung Note 7 Device Imei No.:
Yes Store Location:
Your time of Arrival:
to help us prepare and get ready the exchange product for you.
Thank you for your kind attention.
Looking forward to hear from you soon.'
And a call from them early this morning, confirming that the only instruction from Samsung is to power off device, and they will loan their YES altitude phone for a month. No need to return phone yet, as they await final instruction from Samsung.
I am opting for refund. Hopefully can keep my N7 and get refund
JK. Hope only necessary to return phone only or phone with fullbox set. Freebies some already sold leh
Oct 13 2016, 10:22 AM
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