PrestoMall QOO10 ZALORA TAOBAO, version 5
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 Oct 5 2016, 12:52 PM
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#1
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Senior Member
550 posts Joined: Jun 2009  
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i bought a phone at gem5, payment was cleared at thursday evening,
now i still havent get the tracking numbers, make me phobia again, cause last time i bought from lazada, my hp kena stolen by the courier ppl, i call to gem5 customer services, kena fucuk by them,. cause 2 to 5 working days |
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Oct 5 2016, 01:18 PM
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#2
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Senior Member
550 posts Joined: Jun 2009
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QUOTE(annoymous1234 @ Oct 5 2016, 01:15 PM) Kena fuck by them? Meaning g5 scolded u? ya, i tellthem i only want the tracking number. then he keep mention 2 to 5 working days QUOTE(rd33 @ Oct 5 2016, 01:15 PM) Then what happened after u knew ur hp stoled by courier? Did u get ur phone or momey back? keep call lazada lo, scream at them. then in the end i get rm 50 sorry voucher lo |
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Oct 5 2016, 01:23 PM
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#3
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Senior Member
550 posts Joined: Jun 2009
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QUOTE(ikanbilis @ Oct 5 2016, 01:18 PM) Why you have to take shit from them? Customer is no.1 and they have no right to bully you. my fault also la, cause T&C written there, 2 to 5 working days.if the 4th day i didnt get the tracking number, i will confirm they will GG |
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Oct 5 2016, 01:54 PM
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#4
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Senior Member
550 posts Joined: Jun 2009
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QUOTE(sony88 @ Oct 5 2016, 01:49 PM) if you can't WAIT , pleae dont buy from online next time .. i just call to ask for the tracking numbers, nothing else.unless u buy from lazada , the customer service is slightly better =p too bad, online provide better discount. LOL |
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Oct 6 2016, 04:00 PM
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#5
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Senior Member
550 posts Joined: Jun 2009
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latest stats, received email from customer services, mention cant deliver by 5th working days, will delay to next tuesday(earliest) which is 7th working days, offer me to cancel the order, but since 4th days, will kena penalty.. really feeling WTF
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Oct 6 2016, 08:22 PM
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#6
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Senior Member
550 posts Joined: Jun 2009
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QUOTE(barneysteinsson @ Oct 6 2016, 07:38 PM) your item no stock la, conlanfirm ya. by 2morow i will officially launch my complaint at their fb.. bombard them 99 |
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Oct 7 2016, 11:02 AM
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#7
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Senior Member
550 posts Joined: Jun 2009
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QUOTE(barneysteinsson @ Oct 6 2016, 09:19 PM) tomorrow they will tell u to give them another 2 - 3 days my case almost same like yours. if continue like this. i going to their office flip table. and i feel weird. why their fb no ppl complaint? got so excellent service or not?then on the 4th day, they will initiate the refund process and said the item is out of stock need to wait for 3 more days so that your refund process is approved lastly, 14 - 20 WORKING DAYS to complete the refund process |
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Oct 7 2016, 11:20 AM
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#8
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Senior Member
550 posts Joined: Jun 2009
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QUOTE(barneysteinsson @ Oct 7 2016, 11:03 AM) ask for refund la, after that run far away from g5 refund. kena penalty. then is revenge time. ask me to wait 2 to 5 working days. as what they say.i told them. by end of today no solutions. i will report to consumers. . worst than lazada. at least lazada got sorry vouchers. |
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Oct 7 2016, 01:45 PM
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#9
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Senior Member
550 posts Joined: Jun 2009
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QUOTE(barneysteinsson @ Oct 7 2016, 01:14 PM) pls update here bro reply to their fb message via messenger, told them, item no shipped out by end of today, i will go to tribunal, call to me after 20 min. ..ask for compensation, no compensation as well. then now only can wait lo |
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Oct 7 2016, 02:32 PM
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#10
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Senior Member
550 posts Joined: Jun 2009
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QUOTE(ikanbilis @ Oct 7 2016, 02:17 PM) Lazada has the best customer service. After i complaint about the fake item, straight away offer me RM50 compensation voucher. My item was only RM43. i agree on that, my previous purchase from lazada, get 2 voucher, late and sorry, cause parcel went missing, and the replace new |
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Oct 7 2016, 04:40 PM
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#11
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Senior Member
550 posts Joined: Jun 2009
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QUOTE(barneysteinsson @ Oct 7 2016, 04:26 PM) u think they can send by today ? later they sure refund u they look quite sincere, and from outside i can find cheapest hua wei p9 ad,n then they can hold your money for a month haha so give them a chance, if by tuesday really didnt send out, i will email to consumer tribunal |
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Oct 7 2016, 04:48 PM
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#12
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Senior Member
550 posts Joined: Jun 2009
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QUOTE(StupidGuyPlayComp @ Oct 7 2016, 04:45 PM) Lazada reply is slow nowday...........there lost my shipment, still no reply after 36 hours call them, dont use live chat,live chat if not mistaken handle by Philippine, very unprofessional team |
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Oct 8 2016, 08:30 PM
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#13
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Senior Member
550 posts Joined: Jun 2009
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QUOTE(Ned_Fromthenorth @ Oct 8 2016, 08:27 PM) I stay far far away from gemfive since i found out they have penalty charges for cancellation/refund/return, plus all their codes have limited use meaning most of the time their codes are not usable. last time i buy note 5 from lazada. stolen by courier guys.then buy from gem5. .. vendor no stock. haizz.. only xiaomi manage to get on time... maybe bad luck gua |
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Oct 13 2016, 08:46 PM
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#14
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Senior Member
550 posts Joined: Jun 2009
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QUOTE(barneysteinsson @ Oct 13 2016, 07:15 PM) full, no 2% charges because the item was out of stock i got my p9 ad.. they really deliver on Tuesday. .. they mention send out at Tuesday. but i receive on Tuesday. lol |
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