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PrestoMall QOO10 ZALORA TAOBAO, version 5
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funnyTONE
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Apr 3 2017, 06:20 PM
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I've just been contacted by a seller that they're cancelling my purchase. The thing is I've bought the thing using my CC with installment and its probably going to take a long time for the refund to be processed. Is there a way to complain to 11 street about this and get compensation for the trouble?
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funnyTONE
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Apr 5 2017, 08:34 AM
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QUOTE(kamikraze @ Apr 5 2017, 08:09 AM) Nope, once the transaction cancelled, the process remain the same just like direct purchase without installment. No installment charges will reflect on your card, so don't worry. yeah, my bank already clears the transaction. but still, I was surprised that sellers in 11street can cancel buyer's order for whatever reason they like and 11 street will just automatically approve it. I get no compensation and no choice on the matter. Funny thing was, the seller gave reason that the pricing for the product was typo error, yet 3 days after my initial order was cancelled, the same price still posted for the product. Quite unethical behaviour.
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