i bought a phone at gem5, payment was cleared at thursday evening,

now i still havent get the tracking numbers, make me phobia again, cause last time i bought from lazada, my hp kena stolen by the courier ppl, i call to gem5 customer services, kena fucuk by them,. cause 2 to 5 working days

refund in credit, should be very fast.

but bear in mind that the credit unable cash out, only can use to repurchase

latest stats, received email from customer services, mention cant deliver by 5th working days, will delay to next tuesday(earliest) which is 7th working days, offer me to cancel the order, but since 4th days, will kena penalty.. really feeling WTF

lol...

call them lo and push them hard la.. how could refund took so long?..

ya. by 2morow i will officially launch my complaint at their fb.. bombard them 99

If buy online, when no delivery after 1 week. U need to start chasing them.

Last time got 1 item i wait almost 1 month because tak kisah sngt that time voucher kaw2 only pay rm10. No update, no shit just acknowledged.then contact cs they say no stock lol. I wtf. Wait long2 then no stock. They didn't bother to update status also. After that, lesson learned. Lol

my case almost same like yours. if  continue like this. i going to their office flip table. and i feel weird. why their fb no ppl complaint? got so excellent service or not?

refund. kena penalty.  then is revenge time.  ask me to wait 2 to 5 working days. as what they say.

i told them. by end of today no solutions. i will report to consumers. . worst than lazada. at least lazada got sorry vouchers.

reply to their fb message via messenger,

told them, item no shipped out by end of today, i will go to tribunal,

call to me after 20 min.

..ask for compensation, no compensation as well.

then now only can wait lo

nope 2 working days only with police report lodged

directly bank in to her savings account

if ppl dont  push.. then gemfive will take 14-21 working days as thats their SOP so far

fully refund? 

If you have received this email confirming that the refund has been initiated - it will come into your bank in 2-3 days time (Maybank). When did you receive this email?

Some of my refund it is within 3-4 days, but in some cases, it will really take more than 20 days to complete refund.
It's either you push g5, or just wait.

Yes, it is supposed to be like that. From my experience, initially, they mentioned will be refund within 14-21 days.
After some push, they said within 5-12 days.

Most credit card will add interest for certain payment exceed certain days (eg: CIMB 20 days, Maybank 40 days). So if really the purchase void, and need to be refunded. The process should be less than that. Because refund process will begin after order void, not from the day g5 charged the card.

It's a very terrible experience when I need to pay the credit using cash and later on, refund come into the card.

full or with2% charges?