Lowyat.NET -> Finance, Business and Investment House -> Credit Cards, Debit Cards, Prepaid Cards and Loyalty CardsCredit Cards Maybank Visa Signature + Barcelona Visa Signature
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 Oct 4 2021, 09:43 PM
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#1
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Senior Member
2,085 posts Joined: Aug 2013  
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I have an unauthorised transaction on my Visa Signature cc recently. Called up customer service and they cancelled the card immediately. Im wondering when will they refund/reverse the fraudulent charge? Anyone have any experience on this?
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Oct 4 2021, 09:58 PM
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#2
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Senior Member
2,085 posts Joined: Aug 2013
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QUOTE(cybpsych @ Oct 4 2021, 09:49 PM) after posted or before? Already posted. The fraudulent transaction was on 1st Oct. Appeared on my Maybank app on 2nd Oct. And I realised it today. Sigh. if before, should be fast. if posted, will take longer time to go through necessary chargeback process.  Not too sure how can someone used my credit card without the MSOS code or TAC. |
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Oct 4 2021, 10:40 PM
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#3
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Senior Member
2,085 posts Joined: Aug 2013
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QUOTE(cybpsych @ Oct 4 2021, 10:06 PM) fraud transaction is very common. Oh I see. Thanks, didnt know that it’s common. Well, I guess I have to wait it out then.let the bank do their process to dispute it with the scheme. usually customers would win it since fraudster cannot provide proof of transaction legitimacy. chargeback is primarily used to protect customers. |
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Oct 23 2021, 09:49 PM
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#4
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Senior Member
2,085 posts Joined: Aug 2013
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QUOTE(zstan @ Oct 22 2021, 09:52 AM) you need to submit an official report. I submitted and email to their dispute management as per their customer service advise. Till now, still no reply yet. They told me to wait till 21st November though. So i guess I’ll wait la. Nth i can do for now also right? |
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