let me share my experience
1) 10/10 - applied on via m2u but did not complete the application, stopped at employment details section
2) 13/10 - received automated email saying application will be automatically cancelled if did not complete by that day
3) 16/10 - received an email from MBB telesales notifying to complete the attached application form and supporting documents
4) 17/10 - replied the email above saying I'm existing M2 plat holder, so requesting to add Barca VS without any documents
5) 17/10 - requesting some info to confirm my identify and to proceed with application without documents but will retain existing CL
6) 19/10 - received email saying application in process
7) 26/10 - received sms saying approved
though slow but since I'm not rushing to get it, still a great job by MBB
My situation is micracle ...
Final email to salecard maybank to request add card ....