Hi, recently i came across this AV, but the thing is, it detected virus but unable to do anything accept leave it alone and quarantine it

how to make it disinfect viruses?

default action after u installed it should be it asked u what to do with the files infected..

to make it disinfect try to scan ur computer and stop it in between. Should be an "action" tab. there u can choose what to do with infected files

u should choose scan n clean mar.. then the virus will auto bye bye liao..

i did choose, but it still prompt me for action which is only Leave then a checkbox for quarantine it

try use my method and save ur profiles to it..

but beware that it might delete ur important files coz there will be no prompt to take action as it used to...

Tell you what. It CAN'T Clean because the file is in Memory. You can never clean a file that is in Memory. Make NOD32 close the suspicious entry. Quarantine. THEN. Rescan + Clean. It will clean the infected file. Cheers!

cannot leh, the only option is Leave

then the check box to quarantine it ~.~;

nod32 is one of the best AV outside..I think maybe the virus resists in the temporary folder..normally what i will do is to login into safe mode and clear the TEMP folder inside the C: drive..I will clear the Temporary Internet Files too..Hopes that help.

personally i think Bitdefender is much better

but i suppose nod 32 is not bad too, seeing it efficiently block the incoming virus

Out of Point. You Can't Clean Malware that is in Memory by cleaning the Temp Folders... You can do so by Cleaning the PageFile and scrubbing your RAM. (Joking only)

@pipedream

Your answer to the problem:

Leave the entry FIRST.
REMEMBER the Name and Path of the Malware.
Open Task Manager/ SysInternals Process Explorer. Kill the Malware stated.
Rerun Nod32 in SCAN AND CLEAN Mode.
By then, it should be cleared.

PM me if it doesn't work. Cheers!