So i have been upgraded to 20mbps due to the "loyalty promo" for a [reasonable] price. After a few days of testing, i still can't reach the full 20m and report to them.
Maxis sent technician to my place and I wasn't around so my dad handled it. Knowing my dad he obviously don't know alot of things but he knows it didn't reach the full 20m.
They said it's my copper cable (old building uses this) being too long and old so i will not get the full speed and asked me to shift the modem to nearer the base. (i consented to this ridiculous request).
Here's a few problem they are not willing to admit.
1. The wifi doesn't reach full speed, max being 18m (in which their response is, that's already good enough because you're on wifi. you need to test using direct lan cable)
2. The lan cable also doesnt reach full speed max being 19m but doesn't sustain long (i havent call them up again because i dont wanna hear more excuses).
3. For the wifi speed, they said I need to change to a better router to reach full speed because of wifi noise from surrounding neibors and blah. (yet another BS. I have been in a noiser place but the unifi router handles it properly. In which their response is, the unifi router is different, which means better lah ?! TF they give me this crappy thomsan router?)
4. They tested it from their end which idk how they did and said i am capable of reaching more than 25m (yet another BS. by now i'm pretty tired of typing and hearing excuses).
@Maxis rep. Mind to blow this up even bigger so a manager can call me back and settle this? You don't want your "loyalty" customer to get mad and post neg review all over the place having just signed up for another 2 year contract to only get this shitty service.
This post has been edited by dtdw: Sep 24 2016, 09:11 AM
Maxis 20mbps not reaching it's full potential, And they say it's my fault