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Wireless Problems "Hardware error" when I ping the router

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TSBernard Yeo
post Jan 30 2007, 12:37 PM, updated 18y ago

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Hi, I have a simple setup in the office. 3 notebooks connect wirelessly through a D-Link 714p+ router. Recently one of the notebooks cannot go online but shows that it is connected to the router.

I tried pinging the other computers in the workgroup, the router itself and external websites and it displayed "Hardware Error".

I've brought the notebook down to the store where I bought it. They disabled Intel Pro/Set utility and used the default Windows wireless utility and it worked on their router.

I brought it back to the office and still have same problem. I tried pinging 127.0.0.1 and it works. I brought in my home router (Linksys WRT54GS), which has identical settings but the results are the same.

Any ideas?
SUSspanker
post Jan 30 2007, 01:20 PM

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what you need to do is to ping the router, 127.0.0.1 is a loopback IP (i.e. your own PC). If there is no reply from your local network, check and make sure you computer has a valid IP address, if it does then make sure it's in the same range of the router.

This post has been edited by spanker: Jan 30 2007, 01:21 PM
TSBernard Yeo
post Jan 30 2007, 01:47 PM

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I've always used static IPs. The network is in the same workgroup. The router is located 1 metre from the computer. I've already ping the router (read my previous post). All the other computers can ping the router.

Anyway somehow I solved it by chance.
Under Network Connections, if I disable either Wireless Network Connection or Local Area Connection, a new entry will appear called Internet Gateway -> Internet Connections. It will be disabled and cannot be enabled. If I open it and look at it's settings and services, it will show MsnMsgr (192.168.25.61:14018) 22511 UDP. I can't seem to delete this.

Anyway, if I enable both Wireless Network Connection and Local Area Connection, that Internet Gateway -> Internet Connections will disappear and "Hardware Error" will appear while pinging.

I disabled Local Area Connection and wifi works! Voila!

If you can tell me what's going on and help me fix it, I'd appreciate it.
sirprotos
post Jan 30 2007, 02:41 PM

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Can u please attach the screen shot of what has u describe.

In the meawhile, try this and post me the result :

- Enable both wired n wireless net (make sure both are connected with a different IP)
- click start menu then click run then type in cmd (windows xp)
- In the new windows (blank windows or whatever ur skin colour is) type 'ipconfig /all' and enter
- It will display all your hardware and ip address.
- Post me the result so that we can continue.

wink.gif
SUSspanker
post Jan 30 2007, 03:10 PM

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QUOTE(Bernard Yeo @ Jan 30 2007, 01:47 PM)
I've always used static IPs. The network is in the same workgroup. The router is located 1 metre from the computer. I've already ping the router (read my previous post). All the other computers can ping the router.

Anyway somehow I solved it by chance.
Under Network Connections, if I disable either Wireless Network Connection or Local Area Connection, a new entry will appear called Internet Gateway -> Internet Connections. It will be disabled and cannot be enabled. If I open it and look at it's settings and services, it will show MsnMsgr (192.168.25.61:14018) 22511 UDP. I can't seem to delete this.

Anyway, if I enable both Wireless Network Connection and Local Area Connection, that Internet Gateway -> Internet Connections will disappear and "Hardware Error" will appear while pinging.

I disabled Local Area Connection and wifi works! Voila!

If you can tell me what's going on and help me fix it, I'd appreciate it.
*
Most likely it's the UPnP feature on the router messing your connection up. Both your interfaces are quering for a UPnP gateway service and for some reason windows won't allow more than 1 of them (because it's the same). Try turning off the UPnP feature on the router and see what happens.
monaro
post Feb 6 2007, 03:25 AM

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Turn off the client security in the wireless section in your dlink.
SUSspanker
post Feb 8 2007, 08:23 AM

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if it is wireless security, it would return a "Ping request timed out" error, not hardware error.
sirprotos
post Feb 8 2007, 08:49 AM

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QUOTE(spanker @ Feb 8 2007, 08:23 AM)
if it is wireless security, it would return a "Ping request timed out" error, not hardware error.
*
Yeah i agree with u..... most of the time, hardware error msg is return when ur source device (notebook / pc) doesn't have an IP of the interface has been disabled.
shahlanibrahim
post Feb 7 2009, 07:37 AM

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I've got the very same problem with my SMCWBR14S-N2, it works ok within 10 minute or so, after power cycle. Then I got this 'Hardware error' message when I ping to the internet.

I'm convinced this is indeed an error with the hardware, because when I try to upgrade the firmware, everything looks fine, except the firmware version number did not changed, in the status page.

(p/s I noticed this thread is like 2 yrs ago)

 

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