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Unifi Official TM UniFi High Speed Broadband Thread V27, We Want Cheaper Price!

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jiaen0509
post Nov 10 2016, 11:42 AM

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QUOTE(daus89 @ Nov 10 2016, 11:41 AM)
I call 100,ask about my registration,the operator said no record yet,so I said I want to complaint,n the operator herself said she will give my complaint as 'urgent',within 1hour I got sms from tm my installer will come next monday
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I go and try.
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post Nov 10 2016, 11:49 AM

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QUOTE(daus89 @ Nov 10 2016, 11:41 AM)
I call 100,ask about my registration,the operator said no record yet,so I said I want to complaint,n the operator herself said she will give my complaint as 'urgent',within 1hour I got sms from tm my installer will come next monday
*
Called and they create a report for me == Hope that will receive it asap
jiaen0509
post Nov 10 2016, 12:00 PM

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QUOTE(daus89 @ Nov 10 2016, 11:56 AM)
yes just SMS
but no information about installer,no phone # etc
SMS just inform about date and time and i need to present during instalation
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Have you check your email?
jiaen0509
post Nov 10 2016, 12:53 PM

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QUOTE(daus89 @ Nov 10 2016, 12:11 PM)
no email also
btw i already call 100 again, and confirmed about the SMS
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Bad... after 1hr also no confirmation SMS~
jiaen0509
post Nov 10 2016, 01:41 PM

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QUOTE(jhleo1 @ Nov 10 2016, 01:17 PM)
Lunch time right? Go complaint to them why not reply you in 1 hour even lunch time. Lol
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They did not promise get back to me within 1hr sad.gif
jiaen0509
post Nov 10 2016, 03:05 PM

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QUOTE(pychan @ Nov 10 2016, 02:47 PM)
Dear all,

Just back from TM point.

I currently using VIp5 from Developer, Free for 2 years contract.
meaning now Developer pay for me every month.

I walk in to ask for the Upgrade to 30Mb, but it only applicable for New Customer For 179 package
Like us not entitle, if we wan 30MB, need to upgrade package to  RUby : RM 209.

with no upgrade on hardware at all,

I complaint say this is unfair to existing users, she say this TM policy.

Can we report to  SKMM?

New user getting new hardware with same package and cheaper price?

Not fair right?

Any comment?
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Call 100 and said u want upgrade.
jiaen0509
post Nov 10 2016, 03:16 PM

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QUOTE(pychan @ Nov 10 2016, 03:14 PM)
call and FB  messenger,

but since under developer need to go TM point
no choice
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What is the meaning under developer?
jiaen0509
post Nov 10 2016, 05:35 PM

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QUOTE(pychan @ Nov 10 2016, 05:33 PM)
My new housing area, UM Land, Developer,

Developer give 2 years Free Unifi VIp5, when we purchase the house.

So meaning after we move in, applied unifi,
then developer will pay for us  month bill until 2 yeas up.

Initially plan to wait for contract finish and switch to Maxis broadband,
30MBpS is 220.
20MBpS is 179.

but now is 179 for 30 MBpS is cheaper mah.

but not sure maxis speed and service ok or not.

go to unifi webapges and log into my account,

have teh upgrade button, more jialate
VIp10, 199
VIP 20  249.
they still dreaming

crazy package.
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But the name is under yours or developers name
jiaen0509
post Nov 10 2016, 09:30 PM

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QUOTE(g104 @ Nov 10 2016, 08:20 PM)
main box near your house or what magic has been done?  brows.gif

guess what, i disabled ipv6 getting half dl speed & the ping even worst.
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Maybe your router? Is it TM router?
jiaen0509
post Nov 11 2016, 01:34 PM

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Just purchase ASUS AC88U at Taobao due to today double 11... hehe
jiaen0509
post Nov 12 2016, 01:06 PM

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QUOTE(daus89 @ Nov 10 2016, 11:41 AM)
I call 100,ask about my registration,the operator said no record yet,so I said I want to complaint,n the operator herself said she will give my complaint as 'urgent',within 1hour I got sms from tm my installer will come next monday
*
Installation on next monday morning. How about you? Have you receive any email? I same with u only receive a sms from TM and a call to confirm installation on next monday morning.
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post Nov 12 2016, 01:07 PM

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QUOTE(jhleo1 @ Nov 12 2016, 10:34 AM)
Yes new policy from TM for application thru agents.
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Apply from Online need thumbprint not?
jiaen0509
post Nov 12 2016, 05:48 PM

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Is TM capped Unifi Advance to 28mbps now?
jiaen0509
post Nov 13 2016, 07:58 AM

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QUOTE(brainocide @ Nov 13 2016, 07:18 AM)
Is it cs from 100, already explain to u about on-site support charge and ask ur permission 1st to send their team?

For sure when technical team arrive they will do nothing n will say "still in their best effort above 80%". Then u will be charge rm53
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Then they will charge u for sure... Better ask first
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post Nov 13 2016, 07:23 PM

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Installation on tomorrow, can I know what place I should put the modem, router and phone? Because my PC at living room. Please advise.
jiaen0509
post Nov 13 2016, 07:47 PM

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QUOTE(jusbella @ Nov 13 2016, 07:32 PM)
Living room.
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Why... can advise?
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post Nov 14 2016, 01:35 PM

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QUOTE(vincent829 @ Nov 14 2016, 12:38 PM)
Online application is really slow...
My confirmation call was on 10/11
Still waiting installer further info. Been told 7 days as well.
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Useless TM... Appointment on this morning 9.30-12.30... But u til now no one come
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post Nov 14 2016, 06:39 PM

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QUOTE(jhleo1 @ Nov 14 2016, 06:02 PM)
Received sms that installation will be on 19/11/2016 from 12.31pm-7.30pm. No installer number given. I fb msg TM to request installer number. Hope can get since 12.31pm-7.30pm is long time range to wait.
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Please keep followup. Mine is today 930-1230. But that installer disappeared until now. Sad
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post Nov 14 2016, 08:20 PM

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QUOTE(jhleo1 @ Nov 14 2016, 08:02 PM)
Do u have the installer number? Or u called but no one pick up? What 100 said when u call them up?
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100 HQ have no idea about my case and keep said need 'Maklum balas' dari another department. I contacted local installer and settle... He will come tomorrow... HQ really stupxd and no word can describe it.
jiaen0509
post Nov 15 2016, 01:49 PM

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lol... Unifi provide new router TP-Link. I go bought a ASUS AC88 already==

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