alternatively, you can complain to skmm about unfair treatment, most likely you will receive an upgrade after 14 working days.

that's how i got mine.

Not all VIP5 left out for free upgrade, TM offer to "selected customer" only.

Free upgrade from VIP10 to 30Mbps is still the same as in RM179 (or RM199).
But when comes to VIP5 free upgrade to to 10Mbps, the fee remain as in RM149.

VIP5 is good enough for me, if they can give me free upgrade to 10Mbps that would be great!

Thanks for the idea!
Isn't we need case number provided by TM in order to raise complaint to SKMM?

Yes. DECT phone can connect up to 6 handset... Some model even can use to call each other.

But only can use 1 at the same time.. Like normal phone split by splitter.. Both will ring, any one can answer. But for DECT I not sure is both pickup both can hear/talk or only the 1st one. Last time I do use 2 motorola dect that originally come with unifi.

don't need case number, just input to them that you complain to TM but no action taken.

Great! Thanks for sharing this info.

from when to when?

maybe because of us keep on complaining XDD

thanks for sharing the info, I am not the owner, that's why I did not about it.

That quite alright, looks stable. Mine seems to be on the slower side. Changed IP but still slow speed to overseas. Damn.

This post has been edited by nyunyu: Oct 13 2016, 06:37 PM

I made a report. The technicians came and quickly identified the modem as the source of the problem. Given a free replacement. Problem solved.

Anyone know what's the password for TP-Link Archer C5 provided by TM? Admin admin, admin password are not working....

Check the sticker pasted on ur router, check if there is small piece paper inside tp link box.

i have setup wireless repeater. may I know once we configure the system with our wifi and password, the laptop/phone just need to connect to the wifi as per normal right? just using our wifi name and p/w

It says Oct 13th. Knowing TM, it might take a day or two, hence I asked you to wait two days or so...

Hello. I'm on VIP5, got upgraded to 10Mbps few months ago.

My area is Seri Kembangan. For the past 2 weeks until today I've been having problems with the Internet, especially at night/midnight. Most of the time I can't even open any website, it'll just keep loading and loading. And whenever I think it's stable, opening ONE website will cause the ping to shoot up to a whopping 1000!

Of course, I've done the basic stuff like restarting router and all. Called up TM twice. On 11/10, operator told me there was a maintenance going on around my area and it's affecting tons of customers. Told me it would be okay the NEXT DAY AFTERNOON.

Same thing for the next 2 days. 13/10, called them up again and this operator told me there was NO maintenance, at least none that's affecting me. She helped me to only switch the port and problem still remained. Told me to wait till next day.

I don't even know what I should ask... Like, is there any real maintenance going on or what should I do?

Using wireless or wired? Try restart both btu and router. And make sure your router and btu aren't overheating. Make sure there's enough ventilation or you could use a fan.

Oh yeah I never mentioned this. I tried both wired (PC) and wireless (laptop), and both came up the same. Things would seem OK until you try to open a website. Even though when things seem to be stable and smooth, I can see the ping is still very high. And I'm testing all these while no one else is using the net, only me.

Well about the heat thing... I do turn the router off to let it rest everyday, so I guess it does have a decent cooldown. Though I don't think it could be a cause of it? Because my family rarely turned it off and it didn't affect anything. And this problem has started since about 2 weeks ago. :/

This post has been edited by Sylleth: Oct 14 2016, 06:44 AM

Could it be router failing? Any storm lightning in past few days weeks months? Anything else in the house got hit? Routers behind surge protector might survive, but since injured, I find that it fails sometime after that.

Try posting speedtest results here. And about heat issues, I used to have constant ping spikes on wired and wifi and couldn't figure out what was the issue and because my router was located in the corner of the room with little to no ventilation, that thing is running like a toaster and I try blast fan to that area and it cool down and my ping issue went away. haha

My wiring contractor offered to give me a foc Archer C2. Is it any good?

It is okay but better to get at least ac1200 as most devices today support until ac1200 already.

Any idea when TM will be coming out with any new plans?
I'm on 8mbps streamyx for RM178. Unifi just came in to my place but the current 30mbps is RM199. I really don't see a point of paying more than my current bill as I am the only person using it at home and I don't use much. I think for my consumption, 10mbps is good enough but telekom doesn't have anything than 30mbps.
Its funny, as time passes HSBB is suppose to be cheaper and faster but it is only getting more expensive. It is faster but whats the point if the minimum package is more expensive. RM199 for internet is a waste for many households.