any 1 got the experience of return product to lazada?

i receive an defect item and request to return already,
now they want me to pass the item to pos laju.

so,
afterward i just pass the item to postlaju?
what should i tell them?
do i need to pay?

I create d,

so, i just show him that screen shot?

or i must print?

oh..

okay.. thanks..

u guys have return experience?
usually they took how long to reissue another item back to us?

yup,
no coupon = not interesting already..

halal or not 1

Any 1 face problem after return and receive replacement item,
that replacement item still a faulty unit..?

I realize after 1st return, my order page no longer have the return button,
I cant return for 2nd time even I received another faulty item..

since after it been so long after my order date, does it still under 7 days return warranty?

oh... thanks for your info..

I just received the replacement unit yesterday..
then I realize faulty unit, and there got no return button for me to press..

haiz,
dono seller problem or factory problem..

keep on send me faulty item...

i see..
i also send an email to CS d..

about 2nd time faulty item..

k, will share here once they replied me.

Dear xxx,

Thank you for contacting Lazada Malaysia.

At Lazada Malaysia, your satisfaction is our number one goal. Shopping with ease – it’s what we know you want.

We would like to inform you that, you are not required to return the product and we are offering you a voucher worth RM ( 20 ) for your next purchase.

Here's the details of the voucher:

Code: -
Amount: RM 20
Validity: 3 months
Min Purchase: NIL

Applying your Voucher to your next purchase is simple.
1. Once you get to Step 3 - Payment Information, lookout for the "Order Summary" tab on your right
2. Enter your voucher code in the column provided
3. Click "Use Voucher"

NOTE: To use your Voucher you must be a registered customer of Lazada Malaysia.

Further correspondence is most welcomed. For further information you may visit: http://www.lazada.com.my/helpcenter/return...-faq-return-ans
Thank you for your interest in Lazada Malaysia.

Marky | Customer Service Associate| Lazada.com.my







I... really dono how to respond d...

em...

my item 17+
he give 20..

ok la..suak liao...

at first i also want to get replacement 1,
but the email straight forward tell me no need return and they directly send me RM20 voucher..

then i think this 1 easier than return, which return will take much longer time to receive the product.

oh i see...

yea..this is a big loss to u if the deal get canceled and refund..