you make him sound like a dementor -.- once near, all the negativity is here....

That still is better than ended up at SME

It seems logical. But then some people would complain because Korea HQ already claimed that you will get the replacement unit no matter what. I guess people expected that each country's Samsung branch would follow the same procedure. But at the end, every country have their own procedure.

Any way to bring this issue to the Samsung HQ?

why so troublesome....the accessories have nothing to do with the explosion or defective battery.

just change the phone gaodim la..easier for both parties

Well, I guess it's all up to you all the owners. Any owner here want to write a complaint letter to Samsung Korea?

It's about profit. Charger is the most valuable accessories. Letting us keep it means SME lost 8000 potential charger buyers. Thats thousands of ringgit.

Ok, I didn't thought of that.

But I still think it should be done by SME themselves rather than going back to respective vendors (Courts, Sen Heng and etc). At least the directions would be clear and no miscommunication in between.

They are trying to let the vendors to con the customers by giving unclear instructions. Even the official Samsung stores are not trustworthy

This I agree. Now all the partners different strategy in handling is really making ppl pening

Refer to their official announcement about the exchange conditions, thought that even you are return the phone only without all the other stuffs is also allow?

http://www.samsung.com/tw/news/product/sta...te7-change-0912

Ya. It supposed to be like that. But according to the Taiwanese owners who went to change their phone this morning, they said it's not the case. Some of them were rejected due to different reasons. Some of the reasosn do not make sense at all.

Yea woh, its stated will accept ANY conditions. Even if its not working.

Max2006 are you using Note 7? I mean are an existing Note 7 user?

Doesn't matter. You don't have to poke on this. He might be a potential N7 user but I'm sure everyone would take a deep thought about it after this case.

He is a concerned note 5 user and a "potential" note 7 user, according to the person who are going to buy iphone 7.

well what I mean is, they don't need to give us the box with accessories. customize the box to include only the phone and free gifts, can't they do that?

funny thing is, we know our govt isn't good at crisis management...apparently this MNC also has the same issue

hi all, anyone can help me to check the "yahoo finance" in edge panel? Are you able to search and add "SGD/MYR"? I pretty sure I was able to add that stock, but after I got my new Note 7, not able to search it anymore, only can search "MYR/SGD". Not sure this is Yahoo finance or Note 7 edge panel issue.

FYI, I got my Note 7 replacement yesterday, I am working in SG. Although they arrange 100+ counters, but I still need to queue and waited like 40 mins to get my phone replaced.

wow 90 counters to serve all Note 7 users don't expect SME to do that

they done it so professionally

40mins is kinda fast to me..

I'm expecting over 1hour+ for SME