Agree on this, if now the phone still exploded (unless it is from replacement badge or China set) then it is user issue, user need to take whatever cost on this.

You mean after back up, your set went reboot loop & stone again, right?

Same, I have no spare phone to use and it is working fine, can't guarantee that it won't bootloop but so far so good.

Although there aren't any cases reported yet but I suggest you to monitor the battery temperature constantly. For me, I am using GSam Battery Monitor to check on the temperature.

Did u check with them whether they allow Letter of Authorisation?

FYI The temperature of my Note 7 is very stable, even during charging, using GPS/Waze, Video Chat etc just rise a bit.

Those users have high temperature may be running too many app at background.

Well bro.. my note 7 is back on the box after fully dis-changed. we're not arguing about he awesomeness of the phone, but about safely of the phone..

So, YES store in 1U mentioned to me:
"Return your phone to us on the 29th, then we will contact you in October to get your new one"

Samsung store in 1U mentioned to me:
We are giving one year extra warranty, NOT the screen crack warranty for one year. If you want, you can top up to get the screen protection warranty on top of the extra one year warranty we give you.

Samsung Careline (via email):
Sent a request for clarification on the entire thing on 14/9
Got reply on 16/9 asking for details, replied immediately
No answer after that

YES care
Sent a request for clarification on the entire thing on 14/9
Just got a reply on 18/9 asking for my phone number.

/stress

I didn't. I thought it's only based on IMEI will be enough. The other day did call their CS. They mentioned can, but now when I asked my friend to replaced, they said cannot. So troublesome!

actually i think all airlines should ask all passengers to shut down all brands of phones. just saying.

agree +1, until to-date even i am using back my note5, i still use note7 at home (just without whatsapp and wechat) since all other apps data are based on login ID and not on board memory. both phones can sync data simultaneously.

that slimness, that one hand grip, the feeling of holding it. and lastly bring to toilet sh*tting also not scare fall into bath tub just saying.

I strongly advise u to try as there is no harm

Just went to Sunway Pyramid maxis center to return the note 7, I lost the usb type c adaptor, they told me cannot return if not in full set, but I lost it so how? They just tell me u go back n find then only come back with full set to return. Now is phone problem or the adaptor why they care so much on that adaptor? I said I will just return it when I get the new set you can write in the memo bu they still said cannot...
The weird question is why in the return form there is yes and no for the items if it is a must to return why is there a no option?


This post has been edited by lexboy85: Sep 18 2016, 10:13 PM

Write an official email to Samsung Malaysia.
Request for clarification of your situation.
Most likely it'll be accepted.

i think the "yes" and "no" is just to let SME know whether which is/is not returned. but yeah, try to send SME and email to see what they say.

I advise you to be careful of what Samsung Experience Store at 1U(not the Service Centre) told you. Just in case they try to con u. Even ori samsung sp they also want to cheat customers. (Eg. Selling for RM99 when RRP RM39 and then never give the other piece of SP to you)

Just called Samsung careline, the operator don't even know what is usb type c adaptor
Then he say he will escalate to his management team tomorrow and they will call me back...

You should make some noise in SME facebook regarding your situation.

There is no legitimate reason that SME can reject the phone return/replacement because of missing accessories.

SME do not want to hold any liability for battery explosion by not allowing the replacement.

Make a threat to SME and they will recede from the full accessries return statement.


Samsung Korea should change this shitty distributorship in Malaysia.

SME got more to lose by rejecting phone return because of missing accessories. They are risking the image and reputation of Samsung Korea.

Just need some lawyer to make some legitimate threatening words to SME.

This SME is really ridiculous.

They r rejecting exchange becose of a missing accessories?

Can they be responsible if the phone blow up later becose of their refusal?

I will tell the CS they are requesting us for exchange due to quality issue. They have no right to reject for exchange for loss of accessories. I will make sure he/she is removed in case any explosion happen. See how he/she wants to respond to me. We are just being exploited by those idiots!

Samsung careline always tak boleh pakai one.
Most of the time, they are clueless and unable to answer even very simple question.