I'm a customer of a few beauty centres (facial X2, hair & scalp, body hair removal, massage= altogether 5) for the past 2 years. I've also been to a few other centres to try out their services.

How much I have spent in the past 2 years (2014-2015):
1. facial treatments: RM 7563 (@2 salons, 40+ sessions)
2. scalp + hair treatments: RM 10303.90 (40+ sessions)
3. body hair removal treatments: RM 6094.40 (20 sessions, for 2 years, remove hair on arms, legs, hands, armpits, bikini line)
4. tummy detox + lymphatic massage treatments: RM 4688 (30 sessions, whole body)
Total: RM 28649.30 for 2 years of treatments/ 130+ sessions = average is RM200+ per session (2-3 hours)

** Please note that these are old prices for packages purchased between 2014 and 2015, and before GST ; salons usually adjust their prices every 2-3 years due to inflation as well.

I'm here not to show off anything, but to help you make wiser decisions if you, one day, decide to sign up a treatment package.

MY STORY & QUICK REVIEWS
Due to work stress and long working hours, my body wasn't in good condition. My face had lots of pimples, my period wasn't regular, and I also suffered itchy scalp & hair loss. I'm glad I got all these problems solved after treatments. I'm happy with the results BUT not really happy with: (1) the money I had to pay & (2) some of the salons & their services.

Of all the treatments, I have no regrets signing up for body hair removal treatments with Salon M. I calculated before; its packages are the most affordable of all with permanent results guaranteed (compared to another famous hair removal salon, if you get what I mean). My cousin who did hers at the famous hair removal salon had spent 8k on removing arm hair alone. She didn't like their service.

Next, I'm quite happy with my tummy detox + lymphatic massage treatments as well. It helps to regulate my hormones, remove hard stool & 'wind' from body, improve circulation & solve sleeping problems, lose weight... so it's worth it. I have recommended a few friends to try it out.

Moving on, I also go to 2 beauty salons for facial treatments. I've been with Salon S for 2 years; their treatments & products are good & effective, but the service is getting worse (coz not enough staff). The other day I couldn't hold it any longer coz the treatment started 30 mins later than the appointed time, & it was the 2nd time it occurred. I lost my temper. Well, maybe it's just me (coz I'm an 'old customer' mah), but they seem to be doing well and expanding. I'll recommend this salon for their treatments (4.5 stars), but service-wise, 3.5 stars. Anyway, I haven't talked to the boss yet, maybe the service will improve after I do that. Another plus point is they are not pushy in doing sales.

Then, I got to know Salon B when I tried its trial facial. Wow! Fantastic-lah; I like the ambience and the service of the salon. The packages are also cheaper than Salon S. I find myself very relaxed at Salon B. I was happy there until one day, Salon B made a mistake. Again, the treatment was 30 mins late so I got very pissed off and left, but the staff rushed out to apologise. The next day, I received an SMS of apology that included a free eye treatment as compensation. This showed good CS (OK, mistake forgiven!). I love to do facials at Salon B. The extraction is not painful at all & they're good at soothing skin so that customers won't have red dots on their face after extraction. Highly recommended. Another plus point is they don't push customers to buy products. Instead, they give free samples to customers to try first.

The one that I regret signing up is hair & scalp treatment packages with Salon H. It's a love-hate relationship. Treatments are good & effective but the staff are pushy in doing sales. The other day, the staff asked me to top-up another RM800, I exploded & said sternly, "I HAVE ALREADY SPENT 10K! NO NEED!!!" She said, "SURE AH?! NO REGRETS AH?! ONLY OFFER THIS TIME WOR..."

Actually, if you have oily scalp or hair loss problems, please try medicated/ professional shampoos, tonics, & other products recommended by medical doctors specializing in scalp care FIRST. If you don't want to see a hair/ scalp medical specialist coz your problem is not that serious yet, go online to Amazon.com, read the product reviews from verified buyers, and get those products yourself. DON'T SIGN ANY PACKAGE with those hair/scalp treatment salons first! I should have done that to save my $$$. Don't let your purse/wallet bleed like mine...

I visited 7 other salons but didn't not sign anything with them due to their service, salon ambience, attitude etc.

INSIDER TIPS & TRICKS for you
1. Make sure the salon has comfortable and relaxing environment
2. Find out what products they use. Judge for yourself whether these products suit your skin type & read reviews online.
3. BARGAIN for best price (esp. if you're dealing with sales staff who are pushy. I got 30-50% lower price after bargaining.)
4. Set a limit to your budget. No matter how cheap they offer you the second/ third/ fourth package, they all snowball to a huge figure in the end, so don't sign up too many packages. Max.2 packages at any one time & ONLY renew after you've finished paying off the existing ones.
5. Know the boss/ person-in-charge. Complain to him/her whenever you're unhappy about something.
6. Get free samples OR treatment trials. If you don't want to buy any product or package at the moment, try this to get out of the place. If they offer samples & free trials, good; you can try first and decide later. If they don't, they are lousy salons & are not sincere in doing biz.

If you need the contact details, pm me. I've recommended my friends and own cousin to the good ones, & they get special offer.

I'm sharing here because I know that there are currently many salons doing promotions on FB. Though some of those salons are lousy ones, people still sign up (coz they don't know ma... & I can't comment there, "EH you people, don't go ah!">.<). One of them was my friend. She went for a trial treatment after signing up on FB, BUT the beautician accidentally poked her skin with scissors, and my friend bled. It was quite a deep wound but the staff didn't know how to do first aid properly, so my friend had some infection the next day and had to go for an injection at a medical clinic. If you can read Mandarin, this was what she wrote on her FB:

人說，好奇害死貓，是真的！
話說，那天我在面子書看到 XXX Slimming 送出幾次免費的瘦身護理及燃脂瘦身霜，就想說去體驗下到底瘦身護理是怎樣的做法，是否真的見效等等，畢竟這家在電台廣告也打得蠻響的。做了預約，去到那裏，招待都還蠻友善的。但是，開始consultation時就...生意手法我就不予置評啦，畢竟每家公司有自己的做法。經過多番說服和引誘，我慶幸自己堅持先嘗試免費的瘦身護理才決定是否要簽配套成為會員。通常看電視，美容顧問都會在你身上搽上燃脂霜或類似的，再用保鮮膜把你緊緊的裹起來，放進capsule裏。。重點來了，在capsule打開時，另外一位美容顧問進來幫我把保鮮膜剪開，她動作超快的，我看著她剪，心臟怦怦跳...Ouch!!! 痛！她竟然剪了我的皮！你沒看錯，她的確是剪下去了！當時還沒流血，只是很明顯已經一個洞了。她看了看，說：應該沒事吧，應該沒事吧，sorry sorry。然後繼續快速的剪開其他部分。回到原有的房，我一直看那個洞，竟然發現到我的皮被剪成三角形，然後開始流血了（照片是我當場拍下來的，房間有點暗，所以照片不大清晰）瘦身護理後，就去見原先的那位顧問，邊聽她分析邊從書包裏拿出紙巾和備用的plaster，抹掉血跡再貼上plaster。她問了句，什麼事呢？我說：剛才那位剪到我的手，流血了。她頓了頓，說：sorry ar, 我還以為是蚊子叮！我頓時無言......原本也不打算追究的，但隔天那只手臂開始痠痛沒力（我的錯覺？）就跟男友說起，他問了我：那剪刀，你覺得乾淨嗎？她會不小心剪到你的手，就不會不小心也剪過其他人的手麼？（如果說這是她們那麼多年以來第一次不小心剪到顧客的手，那，我真是太“幸運”了）劈裡啪啦講了很多，我只好去看醫生，醫生也說最好是打支破傷風針，畢竟也不懂那剪刀是否有消毒，還要驗血看是否有受到感染之類的。。。結果現在看來，那裏應該會留下一個超難看的三角形疤痕（哪個女生甘願無端端讓人剪了還留個疤呢？）

Kesian betul. I didn't know she was going there. It just happened a few months ago in June 2016. She tried to ask for compensation from the company to pay for the injection, but to no avail.

Another important thing to note:
Once you've signed up a package by paying with credit card instalment, and are extremely unhappy with the service provided, you have to get the refund from the beauty salon first and then settle in full with the bank via written notice. I just called Maybank CS hotline to ask about the procedure; it's like paying off your car loan with early settlement. Well, it's not easy to get a refund from some bloodsucking companies.... so .... it's either you bear with it or fight for it.

Hope this sharing helps you much.

This post has been edited by Ralna: Sep 1 2016, 07:13 PM

too long to read.. they didn't delivered what they promised or what u were expect from them?

her experience, most are good, some a little under expectation, then some tips on how to get good customer experience.

Hair removal wise is which saloon?

Hi, it's Musee Platinum. You can check its website out: http://www.musee-my.com/
If you decide to sign up, my referral ID is 81510963. You will receive extra privilege.

Yup, coz I know cases like this may happen:
http://www.straitstimes.com/singapore/cour...-400k-treatment

"The family of a diabetic 82-year-old woman, who wanted to lose weight for health reasons, visited a branch of London Weight Management in 2013 after seeing its TV commercial touting a weight-loss trial session for $18.

They were eventually persuaded into signing a nearly $400,000 package with the slimming centre.

The treatments not only failed to improve her health, but they also caused Madam Gan Siew Hong to suffer diarrhoea, a skin rash and pus discharge, she claimed in a lawsuit filed in the High Court seeking compensation of close to $450,000 from the slimming centre."

Thank babe.

May I know which is the good facial centre and which package you signed up for?