I didn't get angry nor raised voice with them but sternly state to them what I wanted. Also in my work sheet states I do not want the phone to be fixed. You can request them to write it in.


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Yup. It's the same process if you send it back to fix. Only difference is I requested for a new unit. Make sure all info is correct before you sign and that's it.

+ prepare your whole box set & receipt if you want them to do a replacement

This post has been edited by kcimo: Aug 26 2016, 06:52 PM

I sent mine in 26th for 1-to-1 exchange and received this msg this morning.

RM0.00 This is an update on your Samsung SM-N930FD repair. It is still in process. We hope to complete the repair as soon as possible. We apologize for delay.

For me I rather wait till they solve the issue until the phone is officially launched rather than holding a time bomb guessing when will it die again. Haiz......