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Samsung Samsung Galaxy Note 7 Official Discussion V5!, Samsung announced global Note 7 recall

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XeactorZ
post Sep 2 2016, 04:42 PM

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QUOTE(attw @ Sep 2 2016, 04:02 PM)
Official Statement released: -

"In response to questions on Galaxy Note7, we are conducting a thorough inspection with our partners. We will share the findings as soon as possible. Samsung is fully committed to providing the highest quality products to our consumers."

Source: http://www.sammobile.com/2016/09/01/galaxy...announced-soon/
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here is the updated article link
http://www.sammobile.com/2016/09/02/breaki...-of-explosions/

IMO this time really too rush for this note 7, they suppose to announce during IFA 2016
end up appeared so many trouble
XeactorZ
post Sep 2 2016, 04:46 PM

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QUOTE(yuhhaur @ Sep 2 2016, 04:44 PM)
Want to beat ip7, at the end the huge rock fall onto own feet.

Ouch!
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ya
and I bet Samsung won't fix it them within 5 days laugh.gif
since Apple announce iPhone 7 on 7th September (our time 8th September) whistling.gif
XeactorZ
post Sep 2 2016, 05:24 PM

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QUOTE(Arvinaaaaa @ Sep 2 2016, 04:50 PM)
something that caught my eye from the article:

Products installed with the problematic battery account for less than 0.1 percent of the entire volume sold. The problem can be simply resolved by changing the battery, but we’ll come up with convincing measures for our consumers.

celaka samsung..lolol  whistling.gif
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I just share what I saw without read whistling.gif

QUOTE(crayzee @ Sep 2 2016, 05:01 PM)
waiting Samsung Malaysia recall all note 7 laugh.gif
XeactorZ
post Sep 2 2016, 05:57 PM

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QUOTE(raymondtong94 @ Sep 2 2016, 05:45 PM)
I only can deduce one thing, instant karma. Cuz someone reported my post.
https://forum.lowyat.net/index.php?act=ST&f...post&p=81539630

So I think he got bitten by mod. laugh.gif
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just ignore those new user reply icon_idea.gif

QUOTE(attw @ Sep 2 2016, 05:55 PM)
Complete the following sentence: -

If SME announces that all units in Malaysia are not affected by the recall then I would...
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... continue to enjoy using it like a boss whistling.gif
XeactorZ
post Sep 2 2016, 06:02 PM

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QUOTE(Max2006 @ Sep 2 2016, 06:00 PM)
While waiting for SME to response, our neighbor Singapore already made their announcement

https://www.facebook.com/SamsungMobileSingapore/
Although they haven't explain how it will be done. But they already promised the exchange schedule is in arrangement.
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copy and paste from official Samsung statement only laugh.gif

QUOTE(raymondtong94 @ Sep 2 2016, 06:00 PM)
I did not but he literally bit himself in there ass by reporting my post. laugh.gif
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guess the Pokemon hate you so much whistling.gif
XeactorZ
post Sep 2 2016, 06:16 PM

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QUOTE(Max2006 @ Sep 2 2016, 06:04 PM)
Well, what to do. They haven't made any decision yet in such a short time. But at least they are willing to respond and give some related info. On the other hand, look at SME facebook...still 0 response.  Nothing, zero, kosong~ doh.gif
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only saw ton of complain whistling.gif
XeactorZ
post Sep 2 2016, 07:20 PM

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statement from Samsung Malaysia

QUOTE
SAMSUNG MALAYSIA ELECTRONICS (SME) OFFICIAL MEDIA STATEMENT

Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note7, we conducted a thorough investigation and found a battery cell issue.

To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note7.

For customers who already have Galaxy Note7 devices, we will voluntarily replace their current device with a new one over the coming weeks. Customers may contact Samsung Malaysia Careline at 1-800-88-7799 for further enquiries of their current Galaxy Note 7 device before replacement takes place.

We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsungcontinues to deliver the highest quality products to our customers. We will work to ensure the replacement experience is as convenient and efficient as possible.”


source : https://www.lowyat.net/2016/113295/samsung-...-galaxy-note-7/
XeactorZ
post Sep 2 2016, 07:37 PM

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QUOTE(Max2006 @ Sep 2 2016, 07:32 PM)
Same like Samsung S'pore. Another copy and paste mah~ tongue.gif

Still not yet announce how is the SOP of the whole recalling programme....
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but with got some changes
at least customer can call customer hotline
facebook pages also posted >> https://www.facebook.com/samsungmobilemalay...225619790813139
XeactorZ
post Sep 3 2016, 12:31 AM

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QUOTE(Andrewtst @ Sep 2 2016, 08:39 PM)
Not only Facebook site, also in Official Samsung Website. Exchange with new one.

Great move by Samsung!

http://www.samsung.com/my/news/global/sams...nt-galaxy-note7

user posted image
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wow even got the article
great move Samsung thumbup.gif
XeactorZ
post Sep 3 2016, 12:00 PM

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QUOTE(-kytz- @ Sep 3 2016, 11:43 AM)
Do we need to return the box and all?

I guess new phone means new IMEI so do we need to gets our receipts changed for those who prefer ordered from YES/Courts/Sengheng?
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yes according to lowyat.net mentions

QUOTE
To initiate an exchange, Galaxy Note 7 owners in Malaysia must bring along the device (and all the retail box contents, as well as proof of purchase) to any Samsung Service Centres nationwide. Unfortunately, there are no replacement units readily available; all Galaxy Note 7 owners will receive a replacement within two weeks.


source : https://www.lowyat.net/2016/113322/samsung-...u-need-to-know/
XeactorZ
post Sep 3 2016, 12:03 PM

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QUOTE(noobandroid @ Sep 3 2016, 12:02 PM)
and no spare phone, not even the useless j1 ace that's 300 rm only laugh.gif
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Malaysia boleh mah whistling.gif
XeactorZ
post Sep 3 2016, 04:49 PM

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QUOTE(CAC@MBO @ Sep 3 2016, 03:14 PM)
just wondering 1 things.

they took back ours unit, then change battery and resell as new in future? or resell as refurnished?

or even later they take your to me, and take mine to you. lol
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Can check using phone info to see the manufactured date mar tongue.gif
XeactorZ
post Sep 3 2016, 09:35 PM

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QUOTE(Andrewtst @ Sep 3 2016, 05:28 PM)
Some store put the Samsung Galaxy Note 7 units standing next to a fire extinguisher! lol!
Not sure how true is this, but really fun to look at it. Haha!  laugh.gif  laugh.gif  laugh.gif

Original Source - https://twitter.com/addictedtoklopp/status/...734501277966336

user posted image
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I don't get it, why put fire extinguisher rclxub.gif
XeactorZ
post Sep 3 2016, 11:01 PM

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QUOTE(thugs @ Sep 3 2016, 09:44 PM)
Battery will explode!
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QUOTE(azhar75 @ Sep 3 2016, 09:45 PM)
Well... you can put bomb-sniffing squad dogs too... LOL...
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QUOTE(Andrewtst @ Sep 3 2016, 10:42 PM)
Note7 will exploded mah, that why put beside Fire Extinguisher. Haha!
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like this also can, marketing strategy whistling.gif
XeactorZ
post Sep 5 2016, 12:12 AM

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hmm we all guess wrong
not pikachu laugh.gif

*edit, post deleted by mod ???

This post has been edited by XeactorZ: Sep 5 2016, 12:12 AM
XeactorZ
post Sep 5 2016, 12:21 AM

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QUOTE(desmondk @ Sep 5 2016, 12:13 AM)
Just wanted to report zubat.... turned out... already gone...
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mod / admin is even faster than us laugh.gif
XeactorZ
post Sep 5 2016, 03:02 PM

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QUOTE(Andrewtst @ Sep 5 2016, 02:01 AM)
Aiya! I miss it! tongue.gif
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nvm still got a lot chances whistling.gif
XeactorZ
post Sep 6 2016, 12:56 PM

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QUOTE(sengkin95 @ Sep 6 2016, 12:06 PM)
If I was given a choice between full refund or a 1-to-1 exchange, I'll rather go for the 1st option tongue.gif
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since 2 more days next iPhone is coming right whistling.gif
XeactorZ
post Sep 6 2016, 07:08 PM

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QUOTE(TOMEI-R @ Sep 6 2016, 01:20 PM)
Yes.. then the wind willl change direction again. Everybody will be hanging out at the Iphone 7 thread instead. laugh.gif
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1 and half day left biggrin.gif
XeactorZ
post Sep 6 2016, 07:14 PM

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updated new from Samsung Malaysia

QUOTE
[SAMSUNG MALAYSIA] GALAXY NOTE 7 REPLACEMENT OFFICIAL ANNOUNCEMENT
6 September 2016
As the customers’ safety is our absolute priority, the replacement initiatives for Samsung Galaxy Note7 in Malaysia will take place from 29th September 2016 onwards. Further details are as follows: -
• Replacement date: From 29th September 2016 onwards
• Replacement Location: Customers may return their existing Galaxy Note7 and collect their new Galaxy Note7 at the place of purchase (original place of collection)
• Replacement Time: 10.00am till 10.00pm
• Replacement Conditions: Customers are required to bring the full box set including a charger and cable; headset and USB Connector
For more enquiries, please call Samsung Malaysia Careline at 1800-88-7799.


http://www.samsung.com/my/galaxynote7notice/

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