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Samsung Samsung Galaxy Note 7 Official Discussion V5!, Samsung announced global Note 7 recall
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jerryhean
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Sep 2 2016, 08:40 PM
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Should not check, should be 1to1 exchange. Just imagine how long is it going take for SC to check through so many, and chances some might be missed or end up with some other issue when the phone was not put back properly. What happen to water resistant after open up all units to check. Too many probability if open and check. Just one to one exchange, they can slowly take their time to check returned units.
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jerryhean
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Sep 2 2016, 08:51 PM
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Ok just spoke to CS. Given my IMIE, next is wait for someone to call me back to advise on how to go about doing 1 to 1 exchange.... But I like my current phone wor, battery can tahan lama lama This post has been edited by jerryhean: Sep 2 2016, 08:52 PM
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jerryhean
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Sep 2 2016, 08:53 PM
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QUOTE(msa9696 @ Sep 2 2016, 08:50 PM) So who's bringing your Note 7 now for a snorkeling trip or trying the hardness of GG5 before returning to them for a new unit? I guess many here will do many crazy stuffs to the phone haha, but be careful not to trigger it to explode Later cannot exchange 1 to 1, mampus
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jerryhean
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Sep 2 2016, 09:15 PM
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QUOTE(richtrons @ Sep 2 2016, 09:00 PM) S7 or samsung tv..this is the only option when call the hotline🤔 Call 1-800-88-7799 and select option 2. 1 is S7 and 2 is Premium product. Note 7 premium wei.
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jerryhean
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Sep 2 2016, 09:16 PM
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QUOTE(silencer5089 @ Sep 2 2016, 09:02 PM) lol... i called the hotline... everyone busy, seems like everyone is calling hotline like crazy  Wait s while sure some one will be free
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jerryhean
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Sep 2 2016, 09:21 PM
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QUOTE(thugs @ Sep 2 2016, 09:17 PM) It's true lah since you won't want to use a faulty phone and later bombarded Samsung if anything happen. Haha True also. They have informed you over maybe a recorded phone call. Now if you continue to use and anything happen, they shall not be hold responsible ya.
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jerryhean
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Sep 2 2016, 09:28 PM
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If only can return now, Samsung give S7 ke for use while waiting for new sealed replacement unit. Ok also...
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jerryhean
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Sep 2 2016, 09:29 PM
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QUOTE(thugs @ Sep 2 2016, 09:25 PM) I sent my info for warranty registration but haven't had any feedback yet. Not sure they can name out my name or not because i purchased from Courts!  Can one la. Nothing to worry. You can ask them where can you get the phone? Not even sold yet. And they have the serial in Database. So don't worry.
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jerryhean
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Sep 2 2016, 09:37 PM
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QUOTE(thugs @ Sep 2 2016, 09:31 PM) True enough! Well... Im sure they are professional enough to handle this.  From the serial they will know it is SME set.
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jerryhean
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Sep 2 2016, 09:38 PM
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Anyone selling note 7 cheap cheap? WTB
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jerryhean
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Sep 2 2016, 10:22 PM
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QUOTE(diners @ Sep 2 2016, 10:19 PM) #sehatisejiwa  now just wish they properly make this new ones with zero issues. aih, this matter reminds me of my phone i kena b4, note4 - fast charge adapter problem need change htc one m7 - purple tint camera need change iphone 4 - home button and antennagate nothing can be done If replacement also got big issue they can take back and give me an iPhone 7
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jerryhean
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Sep 2 2016, 11:52 PM
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QUOTE(WanMya @ Sep 2 2016, 11:42 PM) Back to topic. One question. If bought set from pre order. Will be any issue claim warranty. Receipt name and new owner name diffrent Should be fine la. Main thing is the serial is SME set.
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jerryhean
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Sep 2 2016, 11:55 PM
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QUOTE(WanMya @ Sep 2 2016, 11:53 PM) Maybe. Coz previous device. No problem as long warranty on system Yup. Bought other Samsung phone before from GS and send to SC for some warranty repair. Never an issue with the name, they only check as Long serial Valid and legit
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jerryhean
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Sep 3 2016, 12:50 AM
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QUOTE(realcheraz @ Sep 3 2016, 12:48 AM) Pity those who bought ap set. Sure facepalm Makan sendiri le
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jerryhean
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Sep 3 2016, 12:51 AM
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QUOTE(wpcheah1171 @ Sep 3 2016, 12:50 AM) I called 1-800-88-7799 but only have 3 options. Press 1 for Galaxy S7, Press 2 for Premium TV, Press 0 to repeat. Where got anything for this recall? Press any number, same one la
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jerryhean
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Sep 3 2016, 10:36 AM
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QUOTE(JohnMax @ Sep 3 2016, 10:18 AM) So if i go SC and buy additional 1 year warranty on my note7, will its transfer to my new phone after the exchange? since the tnc is buy within 30days you purchase the phone They should allow transfer. Make sure to get a new extended warranty cert with new serial / IMEI when exchanging phone.
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jerryhean
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Sep 3 2016, 10:44 AM
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QUOTE(mydragoon @ Sep 3 2016, 10:35 AM) i'll put on my greedy hat and say ya, would be nice to have some sort of compensation. as i mentioned earlier, things like: * extra 1 year warranty * keep the accessories charger, cable, adaptor, etc... just return the box and phone. especially like the earbuds... use liao... i mean they going to refurbish that meh?!? * free SP but no... i dun think i wanna be so greedy as to say give free phone, cash compensation, etc... i think what Samsung did by being honest and prompt with this recall already shows their sincerity. they could have just recalled based on the battery batch but they recalled for all. not a cheap exercise. Well, they are big company and the news are out for the world to read. It will a wrong move if they don't recall. Why globally and not random batch? I don't think they know where are those batches of consumers are, and instead of spending more time on investigation and waiting for next one to happen, it is better to recall all and going through one by one in manufacturing line or lab. Global recall with one to one exchange is a wise move, giving consumers the confidence and trust towards Samsung. If not just imagine what the sales going to be like for the next flag ship.
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jerryhean
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Sep 3 2016, 10:52 AM
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QUOTE(thugs @ Sep 3 2016, 10:38 AM) I hope so! I was thinking of getting the extended warranty soon and this recalled back issue come! QUOTE(brandon8921 @ Sep 3 2016, 10:41 AM) If the extended warranty can be automatically transfer to new phone after replace, i think i will go Samsung dealer today to purchase the extended warranty I bought both extended and screen crack. I asked SC last night and he said it will be transfer to new phone, fair enough, that should be the correct thing to do. Let's see what happen during exchange, if they say the opposite guess I will just have to lodge a case again them.
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jerryhean
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Sep 3 2016, 10:56 AM
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QUOTE(thugs @ Sep 3 2016, 10:46 AM) I am not sure if this is normal or not. Unless I have a like-to-like Note 7 to compare. With current issue now, it has become a concern even when there is not an issue. Psychologically concern I guess... With or without case? I use with case and certainly I don't feel heat even if the temp goes up to 40. Install GSAM battery monitor which allow a quick access to temp and battery info.
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jerryhean
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Sep 3 2016, 12:21 PM
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Can get Cheaper S7E from GS or those online retails than exchange and rebate la
This post has been edited by jerryhean: Sep 3 2016, 12:21 PM
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