Hi drifters,

Try to perform this method to rectify the said concern:

1. Check physical connection of the phone. Phone cable from dectphone's base must connect to Phone 1/Phone 2 on your router (RGW)
2. Open a supported browser and enter http://192.168.1.254
3. Click Toolbox
4. Click Telephony
5. Click on Configure at the right top corner
6. Click Delete
7. A setup page will display
8. Key in details as below and then click Apply:
SIP URI : 60358876232
Username : 60358876232
Password : 603588762321
Confirm Password : 603588762321
Display name : (Empty)
Abbreviated number : (Empty)
Port : All
9. Make sure both Status and Register is in green tick

Thank you
Sam

Hi,

Yes, that would be the telephone number. For password, its your phone number +1.
Are u still facing the same issue now? If yes, appreciate if you can PM us your account details and contactable details for further assistance.

TQ