Guys, anyone who wanted to do 3M tint, please be careful. I'll share my experience with 3M tint here.

I just would like to give review on the 3M tint that was installed for me last year by Fortitude Auto Ampang. I ask for recommendation from Rayven since i'm not familiar with tint. My requirement is the highest TSER and darkest (i don't mind if it's not JPJ compliant). Hence he recommended CS20 (4 windows and back windscreen) and CS35 (front windscreen) and told me it is safety film which i agreed.

After the installation, here where the nightmare came. I realized there is a lot of bubbles and dirt trap inside the window film. Front windscreen, back windscreen and 3 windows! Basically they only did well in 1 window I made a complain and soon i received a call from 3M representative and appointment was made between me and the representative for inspection. He admit that it was workmanship problem and suggest i send back to Fortitude Auto Ampang. I proceed to make an appointment on Rayven and go all the way to Ampang. When i reached there, guess what? He have no stock for CS35 and told me he will call me once the stock arrived. Upon inspection, he told me that if he were to removed the tint on the back windscreen, most likely the demister will be damaged and he can't do anything about it. Mind u, the car i sent is brand new so i can't risk that. So basically what they are trying to say is if demister damage - your problem, not theirs. Hence, i have no choice but to live with the defect of dirt and bubbles on the back windscreen.

And of course, he never did call me to replace the tint on my front windscreen which he does not have stock. Again, have to live with the defect of dirt in the tint of my front windscreen.


Why do i bring it up now? Because recently, i realized the tint on the back windscreen started to peel off a little and when i check further on the tint, i realized that the back tint was not CS20 as agreed! it was actually CS35! I even further confirm this on another 3M dealer near my office. This is definitely cheating! The below is the receipt and the warranty from 3M, stated at the back is CS20 but it was CS35 instead. And here comes another best part, color stable is not a safety film 4mil as stated in the receipt.

So here i am i, driving with tint that contains bubbles and dirt trapped inside the front and back windshield. And there is also dirt trapped inside the driver's window side as well.





As for the quality of the tint, i realized my car is very hot compared to my other friends who are using non-branded tint and pay much more lesser. Upon checking the specification for CS20/35, i realized that the tint has no IRR rejection as stated in their website. So that is the reason why it is still so hot even after paying premium price for the tint. This i have to admit is my own fault for not checking the specification of the tint before i agree.

Update with phone numbers of scammers:
Rayven 012-5249488 and Amelia 012-4847844
They have even cheated customer by selling premium Crystalline tint and applying their own in-house brand tint to unsuspected buyers.

This post has been edited by heart strings: Dec 22 2018, 09:34 PM

that, you should have dispute with the reseller

i got no issue with 3M heat rejection so far. my family cars all using 3m and i just applied on my new car too. heat rejection is good and definitely better than non-branded tint.

im using crystalline 50 for all

long as you have proof that the product installed is not what you paid for, dispute je..... call them up and kacau them banyak banyak

if still no response from them, to the consumer tribunals you should go

Suddenly he said he got no stock of CS35. Very suspicious! Try to call up as a new customer and see if the story is still the same.

introduce u sth n u paid that but get sth else, that wat ppl said how tint shop earn big money in fast pace n open multi chain store

Make a filing on Consumer Tribunal Court, now you can do all that online, just need to pay RM5.

Wah ,rm2k for this crap
anyway they have a customer services hotline
perhaps u can make a call and file a complain
or like the others said ,complain to Consumer Tribunal Court

So... the problem is not with 3M but with the distributor and installer

It's true that removing the rear windscreen film may damage the demister. Some shops are better at this than others but given the poor workmanship of this shop I wouldn't risk it. If you can't live with the lousy tint go to a good tinting shop and ask them to remove it. However no shop will guarantee that the demister won't be damaged. If the demister is damaged you need to replace the glass.

You installed Colour Stable which is not to be mixed up with the Crystalline Series . Colour Stable is not brought in officially by 3M Malaysia, at least not on their website. So I can't tell whether 3M actually brought these series in since they are illegal based on JPJ specs and you'd have to call 3M for that.

Most tint heat rejection is calculated using TSER nowadays and no longer just using IRR. The colour stable does not have very high TSER based on the data from 3M Australia.

http://solutions.3m.com.au/3MContentRetrie...ibute=ImageFile

The problem now is not so much 3M but rather the installer and the product that they sold you. To say that the issue is with 3M is not fair to them.


Edited: Found out that you did go to authorised 3M installer.

This post has been edited by sleepwalker: Aug 22 2016, 02:22 PM

Are you sure you really want C20 for back windscreen? It may impede your driving at night.

yeah, this is cheating.

it means even authorized reputable tint shop also giving bad workmanship. what's the point of paying premium price?

yeah, no issue for driving at night.

the concern is not much about the quality of the tint but the very poor workmanship, service and unethical way of doing business.

The problem now is not so much 3M but rather the installer and the product that they sold you. To say that the issue is with 3M is not fair to them.
Edited: Found out that you did go to authorised 3M installer.

[/quote]

Are you sure they are not authorised 3M installer ?
I have been sending my cars there fore a few years.

I'm surprised with TS problem because I have been sending my cars there for some time - I probably have 5 to 6 cars done there but I normally use crystalline series.
They only have one foreign worker there to do the job and I have no problems at all.
Normally the air bubbles will go away after a day or two.

Update: Received a call from 3M and was told that they have terminated Fortitude Auto as their dealer earlier. My case is not the first.

Also, they do not want to be responsible for the cheating case where Fortitude Auto stated as 4mil safety tint. They just told me they will replace the back tint with CS20 as stated in warranty, that's all.

How about those bubbles at other windscreen?
3M should responsible since they authorize tat workshop as their dealer
this kinda a cheating ,anything not right they can simply terminate them and walk away

3M push the blame to the dealer, terminate and wash hands clean. That's very bad as the customer is still at a loss. Next thing? The dealer register new company name and be 3M dealer again.

As the chinese saying goes... If the upper beam is not straight, the lower ones will go aslant.

When I got my car tinted, the guy told me not to worry about any little bubbles I found, they would go away after a few hours in the sunlight. That turned out to be true.

As for them using the wrong tint, you should lodge a complaint with the Consumer Commission or whatever it's called in Malaysia.

Even if 3M replace your tint, it's good to bring the workshop to the authorities' attention.

Yes you are right. i'm pretty sure the dealer has already registered with 3M under a new name. I'll never buy any 3M tint anymore.

Bubbles will slowly go away especially security tint. However those with dirt trapped wont. Actually why not you torn away the rear one when you first realized it? I also torn my rear windshield after it was poorly done by my friend's friend. I never wanted it but he convinced me to go for it. I checked it the next day and found a lot of dirt (some are really big) in a whole row. Since I have lost my trust with him, I would just remove it. To my surprise, it was not really that hard to remove at all since the glue havent adhere to the screen itself. It was sticky but kinda easy to remove. Just use a knife to cut the edges to stripe size and then just pull slowly. Demister still fine.