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 ILLEGEAR Custom Gaming Laptops v.3, RTX ON! ILLEGEAR RTX Gaming Notebook.

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TSPrince J
post Feb 18 2019, 11:45 AM

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QUOTE(orangutan @ Feb 18 2019, 12:18 AM)
Hi TS, this is going to be a long request but it's only because I cannot find it on your (illegear) website.

Appreciate if you can you provide information to the questions below for every notebook on sale on your the website.
1. Display brightness in nits? And Percentage of color gamut.

2. Power supply adapter in Watts?

3. How many cell Battery?
Also, when will Illegear provide the 1080 GPU ?
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Hi orangutan,

May i know the laptop model you are referring to? The watt and battery cell are stated on our website https://www.illegear.com.

QUOTE(calintztan @ Feb 18 2019, 10:10 AM)
Temperature back to normal around 60-70 after servicing by Illegear. Good after sales service.
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You are welcome smile.gif
TSPrince J
post Feb 23 2019, 05:50 PM

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QUOTE(dylan_chng @ Feb 21 2019, 09:36 PM)
For the Raven's 1st M.2 Solid State Drive, why has the 120GB M.2 Solid State Drive/256GB M.2 Solid State Drive/512GB M.2 Solid State Drive options been replaced by 120GB M.2 PCIe Solid State Drive/240GB M.2 Solid State Drive/480GB M.2 Solid State Drive?
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Hi dylan

We have sold out all the M.2 SATA SSD with our PC and laptops. Now we focus on using PCIe M.2 SSD. Hope clarify.
TSPrince J
post Feb 23 2019, 06:25 PM

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QUOTE(dylan_chng @ Feb 23 2019, 06:16 PM)
Will the M.2 SATA SDD be restocked in the future?
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You can still request to have M.2 SATA SSD in your order.
TSPrince J
post Mar 8 2019, 05:35 PM

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This post has been edited by Prince J: Mar 18 2019, 12:18 PM
TSPrince J
post Mar 11 2019, 12:01 PM

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QUOTE(zoixc @ Mar 11 2019, 11:47 AM)
Hi new to this company and was planning to get one for myself Laguna. I have a question for those who have been using the laptop for a couple of year.  I'm planning to use it for at least 5 year
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Hi there

We have a laguna thread here: https://forum.lowyat.net/topic/4364788/+100
TSPrince J
post Mar 13 2019, 11:31 PM

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QUOTE(Uzumaki NaruTo @ Mar 13 2019, 02:30 PM)
Does this apply to those who just recently purchased it like yesterday ? XD
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Yes as long as you fall under March Madnesss Promo.
TSPrince J
post Mar 22 2019, 12:06 PM

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QUOTE(Exeunt @ Mar 22 2019, 10:21 AM)
hi boss,

in this https://store.illegear.com/high-performance...gear-raven.html

why dont have option to select 144hz screen ya ? even after select 1050ti
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Hi Exeunt,

Our 144Hz display config has sold out. You might be interested in ONYX Lite 144Hz http://store.illegear.com/slim-and-powerfu...-onyx-lite.html
TSPrince J
post Mar 24 2019, 05:17 PM

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QUOTE(Asgaard @ Mar 24 2019, 01:16 PM)
no wonder. any way to disable this? bye.gif
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Hi Asgaard, you mean you want to disable the touchpad enable/disable sensor on the top left hand corner?
TSPrince J
post Mar 25 2019, 12:24 PM

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QUOTE(dylan_chng @ Mar 24 2019, 09:48 PM)
I'm have a few inquiries on the Raven Command Centre.

1) Keyboard backlight is turned off. However when I turn on the system the keyboard backlight is on until the Raven Command Centre pops up in Windows 10's notification portion of the taskbar. I eventually found out to have the keyboard backlight turned off permanently, I need to set the brightness to minimum. Is this the intended behaviour? 

2) How do I pernamently disable the image projection? I turn it off every time my system turns out but the next time I turn on the system, the image projection on.
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The image projection can be turned off using ILLEGEAR Command Center.

QUOTE(dylan_chng @ Mar 24 2019, 09:49 PM)
On the Raven, does the turbo physical button have any illumination?
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No, it doesn't.

QUOTE(dylan_chng @ Mar 24 2019, 09:51 PM)
Just to confirm, the Raven does not have a light indicator on whether the num pad is enabled or not right?
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There is no light but only on-screen indication.

QUOTE(Asgaard @ Mar 24 2019, 10:01 PM)
Yes. Any way to do it? Raven user here
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That can be done by disconnecting the wire. Some of our users actually like this feature a lot.

QUOTE(dylan_chng @ Mar 25 2019, 12:03 AM)
For the Raven, how long should I actually hold down the power button to on the machine?
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2 to 3 seconds.
TSPrince J
post Mar 25 2019, 04:00 PM

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QUOTE(dylan_chng @ Mar 25 2019, 02:28 PM)
The Raven uses Raven Command Center and not Illegear Command Center right?

I know I can turn off the image projection in the command centre but every time I reboot the system/shut down and on again, the image projection is on.
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You can try installing the latest ILLEGEAR Command Center. Kindly email support@illegear.com with your serial number.
TSPrince J
post Mar 27 2019, 12:22 PM

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QUOTE(Asgaard @ Mar 26 2019, 10:51 PM)
Hi, there is also no Sound Blaster Cinema 5 installed on my raven.  sad.gif
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You will need to activate and install the sound blaster cinema 5 to increase the volume. Can I have your invoice / serial number in pm so we can assist you?
TSPrince J
post Apr 6 2019, 03:11 PM

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This post has been edited by Prince J: Apr 22 2019, 11:36 AM
TSPrince J
post Apr 8 2019, 01:21 AM

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QUOTE(k!nex @ Apr 6 2019, 07:39 PM)
I have a complain on Illegear here.
Last week I took delivery of my Onyx notebook. Everything was as expected in terms of performance, thermals are a little high but still manageable. However 1 thing I'm pissed off is the SSD performance.

I opted for this option:
[attachmentid=10221045]

It is supposed to be delivering me 1800MB/s on writes as advertised. That is not the case, I'm only getting 700MB/s in crystaldiskmark. I have attempted to repeat this test, still the same, 700+ MB/s only.

Now suddenly you have offer for free upgrade to a Samsung SSD on purchase. So are you trying to piss your existing customer ?
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Hi k1nex,

Do you mind to share your crystaldiskmark test result screenshot? Also, what's your reading speed?

Below is our 512GB NVMe SSD test result of Seq Q32T1 on crystaldiskmark:

user posted image

This post has been edited by Prince J: Apr 8 2019, 01:35 AM
TSPrince J
post Apr 8 2019, 11:39 AM

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QUOTE(k!nex @ Apr 8 2019, 03:58 AM)
Took me awhile to figure it out. I took out the SSD, cleaned the contact pins and reseat it.
Now its alot better.
[attachmentid=10221563]

You guys should have done a better QC check prior to delivery on this type of matter in future. I was doing a review on my unit and that really gave me a shock.

Anyways, thanks for replying. I'm disappointed now only got free Samsung PM981 SSD upgrade. It's just 1 week only after I bought my unit.
I roughly figure out that mine is using a Phison E12 controller with Toshiba 64-layer TLC NAND.
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Hi k!nex,

Thank you for your screenshot and glad to hear your ssd performs well. I have talked to our tech support head and according to him if the SSD connector is not clean your system will either not detect the SSD or you will get blue screen. We suspect your first attempt of inaccurate test result is related to the software / testing environment. If you needed any help, we can always help you to check your system and your ssd.

Every ILLEGEAR laptop is tested with multiple stress-testing software to make sure the system performs accordingly before we deliver to our end users. Hope clarifies and sorry for the inconvenience caused.

QUOTE(pluginbaby @ Apr 8 2019, 08:20 AM)
I have the same SSD as you in my onyx. Btw how much faster is Samsung pm981? I'm itching to change to sx8200pro 512GB but not sure how significant of an upgrade it will be.

Onyx supports two m.2 pcie nvme right? Or is it one is nvme and another is SATA like on Raven?
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According to benchmark, the default 512GB NVMe drive actually performs better than Samsung PM981.

This post has been edited by Prince J: Apr 8 2019, 11:44 AM
TSPrince J
post Apr 23 2019, 05:25 PM

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QUOTE(pluginbaby @ Apr 23 2019, 04:35 PM)
Looks like intel 9th gen (i7-9750) and GTX1660Ti are available for order on Illegear website (Prodigy and Rogue). Onyx (non lite) loses rtx2060 option.
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ONYX RTX2060 have been sold out and pending with a lot of back orders, therefore we temporary disable them on our webstore until there is a clear ETA. We plan to re-enable them end of this week.
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