Is there a way for me to file some sort of dispute ?
iPhone Mobile Data Usage vs Maxis App, How do i file a dispute ?
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 Aug 17 2016, 07:36 AM, updated 10y ago
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#1
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Junior Member
343 posts Joined: Mar 2005 From: This means more !   
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There's a huge discrepancy between iPhone mobile data usage statistic vs Maxis App and in my case it's about 2gb difference.
Is there a way for me to file some sort of dispute ? |
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Aug 17 2016, 03:06 PM
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#2
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Senior Member
2,707 posts Joined: Apr 2015
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QUOTE(ameenskywalker @ Aug 17 2016, 07:36 AM) There's a huge discrepancy between iPhone mobile data usage statistic vs Maxis App and in my case it's about 2gb difference. Hi ameenskywalker,Is there a way for me to file some sort of dispute ?  Kindly ensure that you performed data statistic reset on your bill cycle date / when your data pool renew. In addition, the wifi assist to be close at all time. Thank you |
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Aug 17 2016, 06:14 PM
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#3
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Junior Member
343 posts Joined: Mar 2005 From: This means more !
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QUOTE(Maxis @ Aug 17 2016, 05:06 PM) Hi ameenskywalker, Yes if you look at the screenshot, i reset it a day after but still it couldn't be 2.8gb difference. Kindly ensure that you performed data statistic reset on your bill cycle date / when your data pool renew. In addition, the wifi assist to be close at all time. Thank you As for wifi assist, it was off the whole time. Who do i contact if i want the detail on my data usage for 14th August 12.00am to 15th August 7.30am ? |
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